Membership Engagement Manager

American-Academy-of-Art; Cambridge (MA); Hybrid; USD 85,000 - 95,000; Full time

Job summary

The American Academy of Arts and Sciences in Cambridge, MA is seeking a Membership Engagement Manager to develop and implement engagement initiatives for members. This full-time, hybrid role involves coordinating with the Membership Engagement and Events team to increase member involvement and opportunities for connection.

The position reports to the Director of Membership Engagement and requires 5-7 years of related experience, strong writing and relationship-building skills, and the ability to

Qualifications

• 5-7 years of relevant experience in communications, member or volunteer engagement, project management, development, and/or event planning.
• Excellent writing skills.
• Ability to build relationships; strong interpersonal skills, member-service orientation and judgment; team collaboration.
• Ability to develop plans and strategy; project management and organizational skills.
• Intellectual curiosity and engagement with the Academy's work.
• Attention to detail; ability to manage priorities and deadlines.
• Proficiency in Microsoft Office, Adobe Acrobat, CRM (Salesforce or similar).

Responsibilities

• Maintain and advance relationships with Academy members and plan meetings, events and activities.
• Staff Local Committees and recruit/ onboard chairs and members; organize committee meetings and best practices.
• Design and execute virtual, in-person, and hybrid events; lead meeting content and on-site event management.
• Draft remarks and prepare correspondence, briefing materials, presentations and reports.
• Propose content for digital/print publications and the Academy's website.
• Track engagement activities and analyze data; produce metrics and reports.
• Incorporate diverse perspectives into programming.

Skills

Excellent writing

Relationship building

Project management

Interpersonal skills

Communication

Tools

Salesforce

CRM software

Adobe Acrobat

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Membership Engagement Manager

Full Time Professional Cambridge, MA, US

Salary Range: $85,000.00 To $95,000.00 Annually

The American Academy of Arts and Sciences seeks a Membership Engagement Manager to create and implement membership engagement initiatives. Founded in 1780, the Academy honors excellence and convenes leaders from every field of human endeavor to examine new ideas, address issues of importance to the nation and the world and advance the common good. The Academy’s more than 6,000 elected members include some of the world’s most distinguished citizens in academia, business, government, and philanthropy.

The Manager works with members and staff across the organization to develop, implement, and assess activities that increase opportunities for connection and involvement with the Academy.

The Manager reports to the Director of Membership Engagement and is part of the Membership Engagement and Events team.

Duties

• Maintain and advance relationships with Academy members, working directly with them to conceive of and plan meetings, events, and other activities.
• Staff Local Committees and Activities organized in communities where Academy members live and work: Recruit and onboard chairs and committee members, structure and organize committee meetings, guide committees in creating events and plans for engaging local members in their areas, develop and document best practices for the national network.
• Contribute to design and execution of virtual, in-person, and hybrid events, including the Academy’s Annual Induction Ceremony. Lead development of meeting content, incorporate topics of Academy work, assess audience, plan outreach, correspond with presenters and participants, provide on-site representation and event management, implement follow up, and evaluate programs for effectiveness.
• Develop, draft, and edit remarks for the President and other members, prepare correspondence, briefing materials, presentations, and reports that advance Academy objectives while ensuring a consistent voice.
• Propose and contribute content for the Academy’s digital and print publications and web site.
• Track member engagement activities, member service, and correspondence; gather, manage and analyze data; produce metrics and reports that demonstrate levels of engagement and areas for growth.
• Integrate diverse perspectives into all programming and activities.

Required Qualifications:

• 5-7 years of relevant experience in areas such as communications, member or volunteer engagement, project management, development, and/or event planning; or an equivalent combination of education and experience, with evidence of progressive success and responsibilities, preferably at a foundation, higher education institution, or cultural non-profit
• Excellent writing skills
• Ability to build relationships; strong interpersonal skills, member-service orientation and excellent judgment; ability to comfortably and professionally interface with a wide range of constituentsand to work collaboratively and effectively in a team environment
• Ability to develop plans and strategy; project management experience, organizational skills, initiative, and follow through
• Intellectual curiosity and the ability to engage deeply with the work of the Academy
• Attention to detail; ability to work efficiently, juggle competing priorities, and meet deadlines
• Proficiency in Microsoft Office (Excel, PowerPoint, Word), Adobe Acrobat, various document processing and database applications, Salesforce or other CRM (Customer Relationship Management) software; ability to learn related applications for event management, surveying, and email marketing

Location and Work Environment:This is a full-time, hybrid position based in Cambridge, Massachusetts. Flexibility to travel (<10%) and work occasional evenings is required.

The Academy operates on standard business hours of 9:00 a.m. - 5:30 p.m. Eastern Standard Time.

Academy Values:As a scholarly organization and research center, the Academy recognizes that diversity of thought, class, experience, sex, gender, race, physical or mental ability, age, religion, national origin, and sexual orientation is a value to uphold and is central to the mission and work of the organization. A more pluralistic staff embracing diversity of thought, approach and life experience fosters a more nuanced understanding of contemporary issues facing the nation and the world. Working together in a climate of respect and openness models the civil discourse that is fundamental to the work of the Academy. More information about our guiding values can be found here .