Membership & Donor Services Specialist

92nd Street Young Men's and Young Women's Hebrew Associatio; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

92nd Street Young Men's and Young Women's Hebrew Associatio is seeking a Senior Development Associate, Membership Support to oversee Friends of 92NY membership benefit fulfillment, support concierge ticketing, and customer service.

Reporting to the Manager, Membership and Digital Giving and collaborating with the VP, Major Gifts and the Senior Director of Individual Giving and Membership, you will coordinate benefit communications, fulfillments, and data requests while supporting fundraising

Qualifications

• Strong knowledge in donor databases and digital giving software, especially Salesforce, Donate2, Salesforce Marketing Cloud and Traction Rec.
• Familiarity with CRM, social media and direct mail strategies highly desirable.
• Detail oriented with excellent writing and proofreading skills, and the ability to express different perspectives and subject matter.
• Willingness and desire to attend evening/weekend programming activities to cultivate/steward key donors and prospects.
• Strong proficiency in Microsoft Word and Excel is required.

Responsibilities

• Coordinate with departments across 92NY to ensure Friends of 92NY membership benefits are accurately communicated, fulfilled, and consistently applied.
• Support donor benefit fulfillment and Development's operational needs by producing constituent lists, responding to data requests, and performing data analysis to support fundraising and stewardship efforts.
• Be a key member of the ticketing team in the fulfillment of ticketing requests from gift officers and 92NY leadership.
• Lead the distribution of acknowledgement reports in accordance with established protocol and the maintenance and updating of acknowledgement templates.
• Ensure donors and members at all levels are credited appropriately for their giving across the website, email, digital donor screens and print materials.
• Ensure program underwriting benefits are fulfilled.
• Track membership benefits to confirm they are planned and executed by appropriate teams within development
• Work with teams to identify and pull lists for membership benefit events.
• Support teams to implement event and recognition strategies; track and assist with donor recognition opportunities and fabrication orders.
• Partner with the Senior Director, Individual Giving and Membership to track related expenses.
• Provide backup customer service support for the Friends Line and Email.
• Support the fabrication and installation of special initiatives (ie. Kaufman Concert Hall and Buttenwieser Hall seat plaques).
• Perform related duties and tasks as assigned.

Skills

CRM proficiency

Data analysis

Writing & proofreading

Microsoft Word & Excel

Evening/weekend programming attendance

Education

Bachelor’s Degree

Tools

Salesforce

Donate2

Salesforce Marketing Cloud

Traction Rec

Job description

92nd Street Young Men's and Young Women's Hebrew Associatio is seeking a Senior Development Associate, Membership Support to oversee Friends of 92NY membership benefit fulfillment, support concierge ticketing, and customer service.

Reporting to the Manager, Membership and Digital Giving and collaborating with the VP, Major Gifts and the Senior Director of Individual Giving and Membership, you will coordinate benefit communications, fulfillments, and data requests while supporting fundraising