Membership & Donor Experience Coordinator

Jacob's Pillow Dance Festival; Becket (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Jacob’s Pillow Dance Festival in Becket, MA seeks a Membership and Individual Support Coordinator to grow our membership and individual giving efforts. You will handle member communications, process memberships end-to-end, and support events, renewals, and stewardship.

The role collaborates with colleagues to drive appeals and campaigns, requiring detail-orientation, team spirit, and the ability to manage multiple priorities under tight deadlines. Passion for dance is highly valued.

Qualifications

• Detail-oriented with strong high-touch customer service.
• Experience with gift entry, acknowledgements, and events.
• Ability to manage multiple projects and tight deadlines.
• Interest in dance and appreciation for Jacob’s Pillow mission.

Responsibilities

• Support membership acquisition, retention and engagement.
• Handle membership processing from end to end (customer-facing to gift entry and acknowledgement).
• Assist with Member events and programs.
• Execute communications (renewals, mailings, stewardship).
• Collaborate on appeals and individual giving campaigns to grow participation and gifts.

Skills

High-touch customer service

Gift entry experience

Event coordination

Attention to detail

Job description

Jacob’s Pillow Dance Festival in Becket, MA seeks a Membership and Individual Support Coordinator to grow our membership and individual giving efforts. You will handle member communications, process memberships end-to-end, and support events, renewals, and stewardship.

The role collaborates with colleagues to drive appeals and campaigns, requiring detail-orientation, team spirit, and the ability to manage multiple priorities under tight deadlines. Passion for dance is highly valued.