Membership Director

The National Council of Young Men’s Christian Associations of the United States of America; Friendly (MD); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading organization seeks a Membership Director to lead efforts in driving new membership sales and enhancing member retention. The successful candidate will possess strong interpersonal and public speaking skills, along with a proven track record in member services and sales. You will inspire your team towards achieving membership goals while delivering a stellar member experience.

Qualifications

• 3-5 years of member services/sales experience required.
• Strong verbal skills required for presentations and public speaking.
• Fluency in spoken and written English.

Responsibilities

• Lead the membership team in driving new membership sales and retention.
• Meet or exceed membership goals set by management.
• Deliver an exceptional member experience.

Skills

Interpersonal skills

Networking skills

Public speaking

Relationship-building

Education

High School diploma/GED

Bachelor’s degree

Tools

Advanced computer knowledge

Job description

The Membership Director leads the membership team in their efforts to drive new membership sales, meeting or exceeding goals assigned by management, and delivers a stellar member experience that leads to strong member retention.

• HS diploma/GED required; bachelor’s degree highly preferred
• 3-5 years of member services/sales experience required with strong interpersonal skills
• Experience training others in becoming skilled in sales, prospecting and cultivation preferred
• Friendly, approachable demeanor with the ability to understand and appreciate the value and importance of every member and customer interaction.
• Team player who works with a sense of urgency to empower others in achieving set goals.
• Strong networking and relationship-building skills, friendly and approachable.
• Excellent verbal skills required. Articulate, engaging and comfortable with public speaking and presentations to groups/individuals.
• Must be fluent in spoken and written English.
• Advanced computer knowledge with the ability to learn new systems
• Obtain and maintain all new hire certifications and trainings within 90 days of hire