Membership Data Specialist

acog; Washington (District of Columbia); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

Paid Parental Leave

Flexible work schedule

Commuting Allowance

Generous Paid Time Off

Holiday Pay

Life Insurance

401(k) Contributions

Medical, dental, and vision insurance

Tuition reimbursement

Job summary

ACOG is seeking a Membership Data Specialist to transform member data into actionable insights guiding strategic programs, products, and membership decisions. The role analyzes the full member lifecycle and surfaces trends for leadership and cross-department use.

You will audit data quality, partner with IT and data teams on CRM workflows, and deliver clear reports. This hybrid DC-based position requires strong analytics, storytelling with data, and collaboration across teams.

Qualifications

• Bachelor's degree in data analytics, business intelligence, information systems or related field.
• 2 years in data analytics, business intelligence, or CRM/AMS data management.
• Demonstrated experience building dashboards (Tableau, Power BI) and predictive models.

Responsibilities

• Compile, analyze, and interpret member data to inform reports and programmatic decisions.
• Analyze membership lifecycle trends including recruitment, engagement, attrition, and retention risk factors.
• Track acquisition and retention metrics across key member segments.
• Manage outsourced market research projects and translate findings into actionable reports.
• Collaborate with IT/data and Membership teams to optimize CRM workflows for onboarding, renewals, reporting, and segmentation.

Skills

Power BI

SQL

Excel

Data visualization

Predictive modeling

Communication

Collaboration

Education

Bachelor's degree in data analytics or related field

Tools

Power BI

Tableau

CRM/AMS systems

Job description

The Membership Data Specialist is responsible for turning membership data into actionable insights that shape strategic programmatic, product, and membership decisions. This role analyzes the full member lifecycle including recruitment, retention and engagement, surfacing trends and risk factors.

This role is responsible for tracking performance across key member segments and translating data into clear reports and presentations for leadership and other ACOG departments. The Membership Data Specialist also serves as a steward of data quality, auditing member records, maintaining demographic accuracy, and partnering with the IT and data teams to strengthen CRM workflows for onboarding, renewals, reporting, and segmentation.

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Duties/Responsibilities

• Compile, analyze, and interpret member statistical data to formulate reports and make programmatic, product, or financial recommendations.
• Analyze membership lifecycle trends, including recruitment patterns, engagement behavior, attrition and retention risk factors.
• Track and evaluate acquisition and retention performance metrics across key member segments.
• Serve as project manager for outsourced market research projects (i.e. annual member satisfaction survey) performed by consultants and vendors.
• Using internal data and/or external market research, deliver clear, actionable reports and presentations to leadership and cross-functional partners.
• Monitor and improve data accuracy and integrity, including the maintenance and accuracy of member demographic information.
• Perform routine audits to identify and correct inconsistencies.
• Partner with IT/data and Membership teams to optimize CRM workflows related to onboarding, renewals, reporting, and segmentation.
• Identify data quality issues and define requirements for system enhancements or process improvements.
• Perform other duties as assigned in support of organizational priorities.

Required Skills/Abilities

• Proficiency in data visualization concepts and BI requirements definition; experience partnering with Power BI developers.
• Experience with SQL, Excel, and data management best practices.
• Understanding data integration workflows and API-based system connections.
• Familiarity with predictive modeling techniques and membership lifecycle analytics.
• Excellent communication skills, with the ability to simplify complex data.
• Strong problem-solving abilities and curiosity.
• Collaborative mindset suited for cross-department teamwork.

Education and Experience

• Bachelor's degree in data analytics, business intelligence, information systems or related field.
• 2 years in data analytics, business intelligence, or CRM/AMS data management.
• Demonstrated experience building dashboards (e.g. Tableau, Power BI preferred) and created predictive models.
• Experience with CRM/AMS systems (NetForum preferred, Salesforce, iMIS, or similar).
• Understanding of membership/customer life cycle.
• Non-profit/association experience preferred

Salary Range

$52,000 - $62,000 USD

Our Perks

• Paid Parental Leave
• Breastfeeding Friendly Workplace
• Flexible work schedule
• Commuting Allowance
• Generous Paid Time Off
• Holiday Pay
• Life Insurance
• Community Volunteering Opportunities
• Generous 401(k) Company Contributions
• Medical, Dental, and Vision Insurance
• Learning Opportunities and Tuition Reimbursement
• Company-Sponsored Team Outings
• and more!

ACOG is an EEO employer committed to providing equal employment opportunities to all applicants and employees. As a federal government contractor and in accordance with applicable laws, regulations, and Executive Orders, the College takes affirmative action to ensure that applicants and employees covered are not discriminated against because of their race, color, religion, national origin, sex (gender), age, disability, pregnancy, marital status, sexual orientation, personal appearance, gender identity or expression, family responsibilities, political affiliation, veteran status, genetic information, or any other characteristic that is protected by applicable law. For more information about your equal employment opportunity rights, please view this poster: EEO is the Law . The College also participates in E-Verify .