Membership Coordinator

Boys & Girls Clubs of America; Havelock Manor (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Boys & Girls Clubs of America in North Carolina seeks a detail-oriented receptionist/clerical assistant to maintain member records, greet visitors, answer phones, and support staff with everyday clerical tasks.

The role requires strong organizational and communication skills, comfort with MS Office, and the ability to multi-task in a fast-paced club environment. Join a team-focused program that serves youth and families through a welcoming, professional front desk.

Qualifications

• High School diploma or GED required.
• Experience with office equipment and basic clerical tasks.
• Proficient in Microsoft Office Suite.

Responsibilities

• Maintain club member data and ensure accuracy of applications and fees.
• Assist members daily with sign-in and membership card issues.
• Provide information to parents/visitors and assist with clerical duties.
• Answer phones, forward calls, and relay messages.
• Support staff with filing, mail routing, and inventory.

Skills

Strong organizational skills

Excellent written and verbal communic.

Team player

Detail-oriented

Multi-tasking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

OVERVIEW

Maintains accurate membership records and files, receives logs, and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers the phone and responds to callers’ questions, and provides clerical support to club staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Membership

• Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
• Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards are made & reissued in a timely fashion.
• Assists club members who forget membership cards with alternate sign-in methods.
• Maintains membership and attendance records and prepares associated reports.
• Obtains & enters individual program areas rooster accurately on a daily basis.
• Monitors use of the phone & public address system.

Receptionist

• Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
• Monitors visitor access and sign-in as required.
• Responds to visitors, parents, volunteers, and club members' inquires and/or redirects questions to appropriate staff.
• Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about the organization and provides callers with addresses, directions, and other information.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
• Acts as a role model to club members.

Financial

• Collects membership, summer, field trip, program, and special event fees. Maintains logs and safeguards all financial information.
• Tracks member payment plans. Will follow up until payments are received in full or alert supervisor when unable to collect.

Additional Responsibilities

• Provides parents and visitors flyers and other written information concerning club programs and special events.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Keeps files organized and up-to-date.
• Keeps work area neat and orderly.
• Monitors supply needs; may order, receive and maintain supplies approved for order.
• Participates as part of a team for effective club operations by helping out where needed or directed.
• Ensures a productive work environment by participating in club staff meetings.
• Participates in training/educational opportunities to expand knowledge and skills.

QUALIFICATIONS & SKILLS:

Education: High School diploma or GED equivalent.

Experience: Knowledge of office practices and customer service. Experience using office equipment, proficient in Microsoft Office software.

Skills: Strong organizational skills, excellent written and verbal communication skills and be a team player. Must be detail-oriented, well organized, and able to multi-task.