Membership Coordinator

Riverside EpiCenter, LLC; Austell (GA); On-site; USD 25,000 - 45,000; Part time

Job summary

An established industry player is seeking a Membership Coordinator to enhance member experiences at their fitness club. In this dynamic role, you will provide exceptional customer service, assist with membership management, and promote fitness programs. Your passion for health and fitness, combined with strong communication skills, will help create a welcoming environment for members and guests alike. Join a team that values positivity and initiative, where you can make a real difference in the lives of others while growing your career in a vibrant community setting.

Qualifications

• Customer service background preferred with a passion for fitness and health.
• Strong listening skills and ability to empathize with members.

Responsibilities

• Provide exceptional customer service to all members and guests.
• Conduct facility tours for prospective members showcasing amenities.
• Assist with membership management and maintain accurate records.

Skills

Customer Service

Communication

Listening Skills

Problem Solving

Education

High School diploma/GED

Tools

Basic Computer Proficiency

Job description

Join to apply for the Membership Coordinator role at Riverside EpiCenter.

Department: EpiFIT Club
Type: Full-Time / Part-time, Hourly
Immediate Supervisor: Fitness Club Director
Supervision Purview: N/A

General Statement Of Duties:
The Membership Services Coordinator will be responsible for creating a positive member experience by providing a superior level of customer service to The EpiFit Club members, prospective members and guests. Responsible for overall member retention by delivering the highest quality customer service by listening and responding to all members. Assists members with account maintenance and articulates an extensive knowledge of The EpiFit Club services. Anticipates member needs and interests and recommends programs, classes and services appropriately. The Membership Services Coordinator helps maximize member retention by connecting each member to the right people, place and program.

Essential Job Functions:

1. Provide exceptional customer service to all members and guests. Serve as a friendly and knowledgeable resource for inquiries related to memberships, club amenities, and programs.
2. Conduct facility tours for prospective members, showcasing the club’s amenities, services, and membership options. Tailor tours to highlight features that align with the individual’s fitness goals and preferences.
3. Assist with administrative duties related to membership management, including processing new memberships, updating member information, and maintaining accurate records.
4. Attend mandatory quarterly staff meetings.
5. Stay abreast of current club events and help maintain the club calendar.
6. Actively promote the EpiFIT Club including all fitness programs, classes, activities, and services.

Preferred Qualifications / Competencies:

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Basic computer proficiency.
• A passion for people, fitness and health. Upbeat and positive attitude!
• Self-starter and the ability to take initiative.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.

Seniority level: Entry level

Employment type: Part-time

Job function: Other

Industries: Entertainment