Membership Concierge & Guest Experience

Moss New York LLC; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

Moss New York LLC in New York, NY seeks a Membership Receptionist to be the first point of contact for members and guests. This fully in-person role supports daily operations, CRM records, community engagement, and membership experience.

The ideal candidate is polished, proactive, and detail-oriented with strong interpersonal skills to thrive in a fast-paced, guest-facing environment. Responsibilities range from check-ins and transactions to onboarding, events, and cross-department collaboration.

Qualifications

• Background in hospitality, guest services, or membership-driven environments.
• Strong communication skills and confidence in client-facing settings.
• Comfort with digital systems and CRM platforms; learn quickly.
• Attention to detail, organization, and discretion.
• Flexible, in-person work availability; adaptable to a fast-paced setting.
• Collaborative and energized by high-touch interactions.

Responsibilities

• Check in members and guests, process financial transactions, and manage front-of-house duties.
• Support onboarding, engagement, and communication with members and applicants.
• Maintain CRM records and track all touchpoints.
• Share insights with cross-functional teams to enhance operations.
• Provide event support and assist with tours, activations, and specials.
• Support Membership Sales with CRM maintenance and pipeline tracking.
• Participate in prospect calls, onboarding meetings, and scheduled shifts.
• Liaise with Spa, Events, F&B, Concierge, and other internal departments.

Skills

Relationship building

Interpersonal communication

Sales and marketing

Discretion under pressure

Tools

CRM platforms

Job description

Moss New York LLC in New York, NY seeks a Membership Receptionist to be the first point of contact for members and guests. This fully in-person role supports daily operations, CRM records, community engagement, and membership experience.

The ideal candidate is polished, proactive, and detail-oriented with strong interpersonal skills to thrive in a fast-paced, guest-facing environment. Responsibilities range from check-ins and transactions to onboarding, events, and cross-department collaboration.