VIP Club Membership Concierge & CRM Liaison

Moss-New-York-LLC; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Moss New York LLC is seeking a Membership Sales Coordinator to support the membership sales team, manage the inbox and CRM, advance leads, and schedule prospect interviews and tours. You will act as a first point of contact for prospective members and guide new members through onboarding while collaborating with the membership team.

Ideal candidates have 1–3 years in luxury hospitality or membership sales, strong CRM skills, excellent communication, and comfort with a fast-paced, high-touch

Qualifications

• 1-3 years of experience in luxury hospitality, private clubs, membership sales, or high-touch client-facing roles.
• Proficiency with CRM systems (HubSpot, PeopleVine, or similar).
• Exceptional written and verbal communication; VIP client engagement experience beneficial.
• Highly organized and proactive, capable of handling high volume inquiries and events.
• Availability to work evenings and weekends for events and coverage.

Responsibilities

• Manage the membership inbox and CRM, advancing leads through the sales pipeline.
• Schedule prospect interviews and tours for the Leadership team; prepare briefs.
• Maintain CRM data, build reports and dashboards for management.
• Process membership applications and payments; onboard new members smoothly.
• Provide high-touch hospitality while driving data-driven engagement and conversions.

Skills

CRM proficiency

Communication skills

Organizational skills

Client-facing experience

Evening/weekend availability

Tools

HubSpot

PeopleVine

Job description

Moss New York LLC is seeking a Membership Sales Coordinator to support the membership sales team, manage the inbox and CRM, advance leads, and schedule prospect interviews and tours. You will act as a first point of contact for prospective members and guide new members through onboarding while collaborating with the membership team.

Ideal candidates have 1–3 years in luxury hospitality or membership sales, strong CRM skills, excellent communication, and comfort with a fast-paced, high-touch