Membership Concierge II

Life Time Inc.; Creve Coeur (MO); On-site; USD 20,664 - 27,552; Part time

Job summary

A wellness and fitness company in Creve Coeur is seeking a Membership Concierge II to develop relationships with members and provide excellent service. Responsibilities include being the first point of contact, assisting with account maintenance, and addressing member inquiries. Strong customer service skills and a high school diploma are required. Join a diverse team committed to fostering an inclusive environment.

Qualifications

• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Creates extraordinary experiences for members and guests.
• Assists members with account maintenance and transactions.
• Engages in problem solving for member questions and concerns.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Overview

Membership Concierge II role at Life Time Inc. Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as point of contact for new member acquisition and member retention interactions
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Qualifications

• High School graduate or equivalent
• Minimum of 1 year of customer service experience
• Passion to serve others
• Effective communication skills

Preferred Qualifications

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Wellness and Fitness Services