Membership Concierge I

Life Time Inc.; Apex (NC); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

Life Time Inc. in Apex, NC is seeking a Membership Concierge I who delivers exceptional member service at the front desk.

You will greet guests, answer questions, educate on programs, events, pricing, and policies while building value-based relationships that boost loyalty and healthy living goals. As the first point of contact, you will handle member transactions, assist with account changes, and maintain up-to-date knowledge of club offerings in a fast-paced environment, while contributing to

Formación

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Effective communication skills.
• Ability to multi-task in a fast-paced environment.
• Passion for living a healthy lifestyle.
• Must stand for 4 hours at a time.

Responsabilidades

• Acts as first point of contact for members and guests.
• Handles incoming phone calls from members and guests.
• Educates members about club programming, events, pricing, and policies.
• Creates exceptional guest experiences with a hospitality mindset.
• Assists members with transactions and account changes.

Conocimientos

Customer service

Communication skills

Hospitality mindset

Multi-tasking

Stand for 4 hours

Commitment to serve others

Educación

High School Diploma or GED

Concierge Certification

Descripción del empleo

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.