Membership Clerk-Aberdeen Club

Boys & Girls Clubs of Harford & Cecil Counties; Aberdeen, Northern (MD, KY); Hybrid; USD 18,000 - 23,000; Part time

Benefits offered by this job

Paid time off

Professional development assistance

Job summary

The Boys & Girls Clubs of Harford & Cecil Counties is seeking a Membership Clerk to manage the front desk at the Aberdeen club. The part-time position involves greeting guests, answering phones, answering questions about club services, and entering member data into MyClubHub.

You will also assist with daily sign-ins, maintain member files and manuals, and support club operations as directed by the branch manager, contributing to a welcoming, organized club environment.

Qualifications

• Detail-oriented with ability to multitask.
• Able to work productively in a fast-paced environment.
• Excellent customer service skills.
• Basic math and money handling skills.
• Strong communication, listening, and computer skills.

Responsibilities

• Greet all guests entering or leaving the club.
• Answer and screen phone calls.
• Promote club programs to members and families.
• Address questions and concerns from parents.
• Enter member data in MyClubHub accurately.
• Assist members with daily sign-ins in MyClubHub.
• Maintain member files, inspection reports, and manuals.
• Support club operations as directed by the branch manager.
• Communicate issues to management promptly.
• Attend trainings and staff meetings regularly.
• Maintain a positive attitude and contribute to the work environment.

Skills

Detail-oriented

Multitasking

Customer service

Math skills

Communication skills

Listening skills

Computer skills

Job description

Classification:Non-Exempt

Position Type:Part-time ($15/hour)

Mission: To enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens.

Job Summary: The membership clerk is responsible for the reception/front desk area in the club. Duties include greeting all guests, answering the phones, assisting with questions regarding club services, and entering all member data in MyClubHub (club database).

Duties and Responsibilities

• Acknowledge and greet everyone who enters/leaves the club.
• Serve as first line for phone calls.
• Accurately promote the club and programs to potential club members and their families.
• Handle parent questions and concerns, where necessary.
• Accurately enter members into MyClubHub data system.
• Assist members with daily sign-in to the MyClubHub data system.
• Maintain files of members, inspection reports, and all process manuals.
• Assist in all areas of club operations as requested by the branch manager.
• Communicate effectively to management for any occurrences of staff or guests that require managerial attention.
• Regularly attend, participate in training and staff meetings.
• Maintain a positive attitude and contribute toward the positive qualities of the work environment.

Skills/Knowledge Required

• Detail-oriented with the ability to multitask.
• Ability to be productive and efficient in a fast-paced environment.
• Excellent customer service skills.
• Must possess basic math and money handling skills.
• Excellent communication, listening and computer skills.

Job Type: Part-time

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person