Membership Coordinator

Boys & Girls Clubs of the Coastal Plain; Ayden (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Boys & Girls Clubs of the Coastal Plain in Ayden, NC is seeking a front-desk/ membership support role to maintain records, greet visitors, answer calls, and support staff with clerical tasks. The position focuses on accurate data entry, fee handling, and welcoming members and families to the club.

The successful candidate will be detail-oriented, organized, and able to multitask while providing excellent customer service in a friendly environment.

Qualifications

• Education: High School diploma or GED equivalent.
• Experience: Knowledge of office practices and customer service; experience using office equipment; proficient in Microsoft Office software.

Responsibilities

• Maintains accurate membership records and files; safeguards membership information and program fees.
• Greets and directs club members and visitors.
• Answers phones and responds to callers’ questions; provides clerical support to staff.

Skills

Office proficiency

Customer service

Microsoft Office

Organizational skills

Communication skills

Team player

Detail-oriented

Multi-tasking

Education

High School diploma or GED

Job description

Overview

Maintains accurate membership records and files, receives logs, and safeguards membership information and program fees. Greets and directs club members and visitors. Provides parents and visitors club informational flyers, answers the phone and responds to callers’ questions, and provides clerical support to club staff.

Membership

• Manages club member data on a daily basis and ensures member data are accurate and all applications are fully completed, fees collected and membership cards issued.
• Assists clubs’ members daily to ensure they accurately scan their membership cards prior to entering program areas. Membership cards are made & reissued in a timely fashion.
• Assists club members who forget membership cards with alternate sign-in methods.
• Maintains membership and attendance records and prepares associated reports.
• Obtains & enters individual program areas rooster accurately on a daily basis.
• Monitors use of the phone & public address system.

Receptionist

• Maintains a professional customer service attitude in which members, parents, staff, and visitors are greeted in a warm, friendly & helpful manner.
• Monitors visitor access and sign-in as required.
• Responds to visitors, parents, volunteers, and club members' inquires and/or redirects questions to appropriate staff.
• Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
• Answers questions about the organization and provides callers with addresses, directions, and other information.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
• Acts as a role model to club members.

Financial

• Collects membership, summer, field trip, program, and special event fees. Maintains logs and safeguards all financial information.
• Tracks member payment plans. Will follow up until payments are received in full or alert supervisor when unable to collect.

Additional Responsibilities

• Provides parents and visitors flyers and other written information concerning club programs and special events.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Keeps files organized and up-to-date.
• Keeps work area neat and orderly.
• Monitors supply needs; may order, receive and maintain supplies approved for order.
• Participates as part of a team for effective club operations by helping out where needed or directed.
• Ensures a productive work environment by participating in club staff meetings.
• Participates in training/educational opportunities to expand knowledge and skills

QUALIFICATIONS & SKILLS:

• Education: High School diploma or GED equivalent.
• Experience: Knowledge of office practices and customer service. Experience using office equipment, proficient in Microsoft Office software.
• Skills: Strong organizational skills, excellent written and verbal communication skills and be a team player. Must be detail-oriented, well organized, and able to multi-task.