Membership Director - Embarcadero Y

Kids for the Future; San Francisco (CA); On-site; USD 74,000 - 81,000; Full time

Job summary

The YMCA of Greater San Francisco is seeking a Membership Director to lead membership growth and retention by coordinating sales, marketing, communications, and staff development. This role ensures a seamless member experience from first contact through ongoing engagement.

Requirements include a bachelor’s degree or equivalent, 2+ years in a supervisory role, strong interpersonal and leadership skills, and availability for full-time work Mon–Fri with occasional evenings or weekends.

Qualifications

• Bachelor’s degree or equivalent professional and/or community leadership experience.
• Strong interpersonal, leadership, and written/verbal communication skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Lead membership operations including sales, retention, budgeting, data tracking, and reporting to achieve financial and membership goals.
• Oversee branch and Association-wide marketing, communications, and promotional events.
• Ensure compliance with YMCA policies on safety, mandated reporting, and risk management.
• Recruit, hire, train, schedule, and supervise Member Engagement staff.
• Provide regular coaching, feedback, and professional development opportunities.
• Conduct staff meetings to support communication, collaboration, and team-building.

Skills

Interpersonal skills

Leadership

Written/verbal communication

Microsoft Office

Education

Bachelor’s degree

Job description

• Base Pay $74,000.00 - $81,000.00 / Year
• Job Category Membership
• Employee Type Salaried - Full Time

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation's leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation's most pressing social issues.

Our Organizational Culture

At the YMCA of Greater San Francisco, we are committed to demonstrating values that aim to building strong communities where you can Be, Belong and Become. With Truth & Courage, we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility, allowing everyone to participate according to their needs. Our approach is Dependable & Creative, as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy, treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Membership Director, reporting to the Associate Executive Director, leads membership growth and retention by delivering a seamless YMCA experience from first contact through ongoing engagement. This role oversees sales, marketing, communications, and facility coordination while supervising and developing Member Engagement staff. The Director is responsible for fiscal management, outreach, and data-driven strategies to attract new members, strengthen retention, and ensure members feel connected and supported throughout their YMCA journey.

Job Responsibilities

Operations & Strategy

• Lead membership operations including sales, retention, budgeting, data tracking, and reporting to achieve financial and membership goals.
• Oversee branch and Association-wide marketing, communications, and promotional events.
• Ensure compliance with YMCA policies on safety, mandated reporting, and risk management.
• Recommend and implement policies, procedures, and strategies to improve operations.
• Recruit, hire, train, schedule, and supervise Member Engagement staff.
• Provide regular coaching, feedback, and professional development opportunities.
• Conduct staff meetings to support communication, collaboration, and team-building.

Member & Community Engagement

• Build strong relationships with members, staff, and community partners to increase engagement.
• Collaborate with internal teams (e.g., Healthy Living, Aquatics) and external partners to strengthen outreach.
• Represent the YMCA at community events and support philanthropic initiatives, including the Annual Community Campaign.

Mission & Values

• Model YMCA values of caring, respect, honesty, and responsibility.
• Demonstrate commitment to Cause-Driven Leadership and continuous self-development.
• Advocate for members and implement improvements to enhance their experience.

Qualifications

• Bachelor’s degree or equivalent professional and/or community leadership experience.
• Minimum of 2 years in a supervisory role, preferably in customer service, sales, or marketing.
• Experience working with diverse populations, including community engagement and partnership development.
• Availability to work full-time Monday–Friday, with flexibility for early mornings, evenings, and weekends as needed.
• Completion of YMCA-approved CPR, First Aid, and Child Abuse Prevention training within 60 days of hire.
• Strong interpersonal, leadership, and written/verbal communication skills.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Director-level leadership experience.
• Bilingual skills in Spanish or Cantonese.
• Experience with Adobe and/or Salesforce.

Work Environment & Physical Demands

The Membership Director leads membership strategies by collaborating with internal teams, supervising staff, and engaging members and community partners. Key responsibilities include staff oversight, training, promotional events, and effective communication across the organization. This role requires regular presence in membership areas, occasional lifting of up to 30 pounds during events, and providing coverage during staffing shortages.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees.

Salary Description

The Membership Director offers a compensation range of $74,000 - $81,000 per year. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

Requirements

Qualifications

• Bachelor’s degree or equivalent professional and/or community leadership experience.
• Minimum of 2 years in a supervisory role, preferably in customer service, sales, or marketing.
• Experience working with diverse populations, including community engagement and partnership development.
• Availability to work full-time Monday–Friday, with flexibility for early mornings, evenings, and weekends as needed.
• Completion of YMCA-approved CPR, First Aid, and Child Abuse Prevention training within 60 days of hire.
• Strong interpersonal, leadership, and written/verbal communication skills.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Director-level leadership experience.
• Bilingual skills in Spanish or Cantonese.
• Experience with Adobe and/or Salesforce.

Summary

Position Summary

The Membership Director, reporting to the Associate Executive Director, leads membership growth and retention by delivering a seamless YMCA experience from first contact through ongoing engagement. This role oversees sales, marketing, communications, and facility coordination while supervising and developing Member Engagement staff. The Director is responsible for fiscal management, outreach, and data-driven strategies to attract new members, strengthen retention, and ensure members feel connected and supported throughout their YMCA journey.

Job Responsibilities

Operations & Strategy

• Lead membership operations including sales, retention, budgeting, data tracking, and reporting to achieve financial and membership goals.
• Oversee branch and Association-wide marketing, communications, and promotional events.
• Ensure compliance with YMCA policies on safety, mandated reporting, and risk management.
• Recommend and implement policies, procedures, and strategies to improve operations.
• Recruit, hire, train, schedule, and supervise Member Engagement staff.
• Provide regular coaching, feedback, and professional development opportunities.
• Conduct staff meetings to support communication, collaboration, and team-building.

Member & Community Engagement

• Build strong relationships with members, staff, and community partners to increase engagement.
• Collaborate with internal teams (e.g., Healthy Living, Aquatics) and external partners to strengthen outreach.
• Represent the YMCA at community events and support philanthropic initiatives, including the Annual Community Campaign.

Mission & Values

• Model YMCA values of caring, respect, honesty, and responsibility.
• Demonstrate commitment to Cause-Driven Leadership and continuous self-development.
• Advocate for members and implement improvements to enhance their experience.

Work Environment & Physical Demands

The Membership Director leads membership strategies by collaborating with internal teams, supervising staff, and engaging members and community partners. Key responsibilities include staff oversight, training, promotional events, and effective communication across the organization. This role requires regular presence in membership areas, occasional lifting of up to 30 pounds during events, and providing coverage during staffing shortages.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees.

Salary Description

The Membership Director offers a compensation range of $74,000 - $81,000 per year. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.