Membership Ambassador

The St. James; Springfield (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Commission & bonus

Health coverage

401(k) match

Unlimited PTO

Free club membership

Employee discounts

Job summary

The St. James in Springfield, VA is seeking a high-energy Membership Ambassador to drive memberships, engage members, and deliver exceptional customer experiences.

You will conduct tours, match clients to services, onboard new members, and collaborate across teams to foster a vibrant community of sport and wellness enthusiasts. Ideal candidates bring 2–4 years in client relations or hospitality, strong communication, CRM experience, and a passion for fitness.

Qualifications

• 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
• Proven ability to build strong relationships and drive customer satisfaction.
• Exceptional communication and people skills.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with CRM tools (Salesforce experience preferred).
• A proactive, detail-oriented mindset with a customer-first approach.
• A passion for sports, health, fitness, and wellness.

Responsibilities

• Actively sell memberships, sports programs, and other services to prospective clients.
• Build and maintain lasting relationships with members, acting as their trusted advisor.
• Conduct personalized tours and match clients with services that meet their needs.
• Onboard new members, ensuring a seamless and engaging experience.
• Collaborate with internal teams to deliver top-notch service and experiences.
• Support member engagement and retention through ongoing communication and tailored recommendations.
• Participate in event planning and organize member-exclusive activities to foster community and connection.
• Track and report on membership growth and engagement metrics.

Skills

Client relations

Account management

Hospitality

Luxury experience

Relationship building

Communication skills

CRM familiarity

Tools

Salesforce

Job description

Job Details

Job Location: Springfield, VA 22151

Position Type: Full Time

Who We Are

At The St. James, we are redefining sports, wellness, and entertainment. Our mission is simple: to help people unlock their full potential. Our flagship location in Springfield, Virginia, is home to a premium, performance-focused health club, an innovative recovery and wellness spa, and an expansive active entertainment center. With world-class sports facilities--a FIFA-sized indoor field, NHL-standard ice rinks, and a 50-meter Olympic pool--The St. James offers more than thirty sports and recreational activities, creating the ultimate destination for individuals and families.

Who You Are

You are a high-energy, goal-oriented Membership Ambassador with a passion for health, fitness, and exceptional customer experiences. Adaptable and motivated, you thrive in a fast-paced, team-driven environment. Your background in hospitality, sales, or sports management gives you an edge in creating meaningful client relationships. You have a team mentality and thrive in a competitive team setting. If you have experience in high-end hospitality, luxury retail, or sports management/sales, we would love to hear from you!

What You will Do

• Actively sell memberships, sports programs, and other services to prospective clients.
• Build and maintain lasting relationships with members, acting as their trusted advisor.
• Conduct personalized tours and match clients with services that meet their needs.
• Onboard new members, ensuring a seamless and engaging experience.
• Collaborate with internal teams to deliver top-notch service and experiences.
• Support member engagement and retention through ongoing communication and tailored recommendations.
• Participate in event planning and organize member-exclusive activities to foster community and connection.
• Track and report on membership growth and engagement metrics.
• Be a visible, proactive ambassador throughout the facility, ready to assist and connect.

Why You will Love It

• Compensation: Earn $80K to $100K annually (base salary + commissions).
• Benefits: Enjoy comprehensive health coverage (Medical, Dental, Vision, Life, Disability).
• Retirement: Access a 401(k) plan with a 4% employer match.
• Time Off: Unlimited PTO to recharge and balance work-life priorities.
• Perks: Complimentary club membership and exclusive employee discounts.
• Community: Join a supportive, dynamic team that values collaboration and innovation.

What Your Day Will Look Like

• Engage with current and potential members through personalized outreach, calls, and in-person interactions.
• Conduct tours and connect prospective members with programs tailored to their goals.
• Collaborate with Member Services, Personal Training, and Sports program teams to ensure exceptional service delivery.
• Participate in daily team meetings to strategize and discuss feedback.
• Plan and execute internal and community-oriented events and member-focused activities to drive awareness and engagement.
• Track member interactions and manage CRM tools to monitor progress and retention.

You will Be a Great Fit If You Have These Skills

• 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
• Proven ability to build strong relationships and drive customer satisfaction.
• Exceptional communication and people skills.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with CRM tools (Salesforce experience preferred).
• A proactive, detail-oriented mindset with a customer-first approach.
• A passion for sports, health, fitness, and wellness.

The Other Stuff

• Our Membership Ambassador team is compensated based on a generous commission and bonus structure.
• We would hate to miss your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Ready to inspire and empower our members to achieve their best? Join The St. James team today and help us create extraordinary experiences that make an impact!

For more information, please visit our website: www.thestjames.com.

The St. James is an equal opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.

Qualifications

Qualifications