Members Grill Server

Global Ambassador Hotel; Phoenix, Northern (AZ, KY); Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Job summary

Global Ambassador Hotel in Phoenix seeks friendly servers to welcome guests and provide attentive service in a luxury setting. You will take orders, enter them into the POS system, and deliver meals and beverages promptly while knowing regular guests and their preferences.

Qualifications include at least 2 years in a high-volume restaurant, strong communication, and the ability to work with a team. The role requires standing for long periods and flexibility to work holidays and weekends.

Qualifications

• Minimum of 2 years of volume restaurant serving experience.
• Ability to speak, read, write and understand the primary language(s) used in the workplace.
• Great personality and a desire to serve guests as part of a team.

Responsibilities

• Greet guests and welcome them to the restaurant.
• Take food and beverage orders and enter them into the POS system.
• Deliver orders to tables in a timely manner and provide excellent service.
• Know regular guests by name and accommodate preferences.
• Inform guests of specials and menu changes and make recommendations.
• Ensure a neat and clean station and assist other servers as needed.
• Handle payments, process cards, and close out checks.

Skills

Customer service

Teamwork

Communication

Tools

POS system

Job description

Benefits available when you work 32 hours per week-including medical, dental, vision and more

Paid time off

Be a part of a luxury property recognized for its exceptional service and unique guest experiences.

Work with a dedicated team committed to redefining hospitality in Phoenix.

Opportunities for career growth within an expanding, forward-thinking hospitality brand.

Who We Are

H ospitality refined for a global mindset.

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service.

What You’ll Do

Know and follow all TGA policies & procedures

Welcome and greet guests

Make all guests feel comfortable and let them know you’re there to personally take care of them

Know regular guests by name, their preferences and their needs

Inform guests of specials and menu changes

Make recommendations you genuinely feel your guests will enjoy

Answer questions about our food, beverages, and other restaurant functions and services

Take food and beverage orders from guests and enter orders in our point-of-sale system which relays orders to the kitchen and bar

Know and follow laws for serving alcohol

Deliver food and beverages from kitchen and bar to guests in a timely manner

Perform side work at the start and end of each shift as required by service station assignment

Own your station and maintain clean service areas – make it a place where you would like to eat

Ensure a neat and clean station – check table-tops, polish silverware, water glasses, and wineglasses, wipe bases, check floor, wipe windowsills, chairs, windows (smudge-free), check salt & pepper, candles and flowers

Monitor and observe guests dining experience

Ensure guests are satisfied with the food and service

Respond promptly and courteously to any requests

Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)

Be ready and willing to assist fellow servers as situations arise

Be ready and willing to assist back servers with clearing and resetting tables

Thank guests for their visit and invite them to return

Participate in proactive communication to help avoid and solve operational, HR, and financial issues

Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor

Qualifications

Minimum of 2 years like volume restaurant serving experience with a basic knowledge of dining room service procedures

Must be able to speak, read, write and understand the primary language(s) used in the workplace

Must have a great personality, desire to serve guests, and enjoy working as part of a team

Must be able to work in a standing position for long periods of time (up to 8 hours)

Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Must maintain a neat, clean and well-groomed appearance per TGA standards

Must follow safety procedures closely

Must be able to work on holidays and/or weekend s

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.

We use eVerify to confirm U.S. Employment eligibility.

We run background checks on all new hires in this position.