Food Runner/Server Assistant

The Global Ambassador Hotel; Phoenix (AZ); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Dynamic work environment

Job summary

The Global Ambassador Hotel in Phoenix is seeking dedicated team members to assist servers and bartenders while providing excellent customer service. Responsibilities include running food, clearing tables, and managing the service area efficiently.

Ideal candidates will have prior restaurant experience, excellent communication skills, and must be able to lift trays weighing up to 25 pounds. Join a dynamic team in a hotel recognized for its world-class hospitality.

Qualifications

• Prior restaurant experience preferred.
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Must have a great personality, desire to serve guests, and enjoy working as part of a team.
• Must be able to work in a standing position for long periods of time (up to 8 hours).
• Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Responsibilities

• Assist servers and bartenders and run food to tables.
• Clear and reset tables after guests leave.
• Promptly greet guests as they are seated and bring bread, butter, and water to table.
• Communicate guest requests to server as needed.
• Assist server with food delivery and providing tableware.

Skills

Restaurant experience

Ability to work in a team

Good communication

Physical stamina

Lifting heavy items

Job description

Why The Global Ambassador

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
• Paid time off eligibility for those working 32+ hours per week
• A dynamic, fast‑paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141‑room hotel brings together inspired design, world‑class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

What You’ll Do

• Top priority is assisting the servers and bartenders and running food to tables.
• Responsible for clearing and resetting tables after guests leave.
• Take tableware to dish‑room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
• Promptly clean tabletops, chairs, and booths and check the floor and clean as required.
• Reset and arrange tabletop.
• Obtain service area assignment at the beginning of each shift.
• Promptly greet guests as they are seated and bring bread, butter and water to table.
• Respond appropriately to guest requests.
• Communicate guest requests to server as needed.
• Communicate with server and hostess to assure efficient seating, table utilization, and customer service.
• Prep service inventory: cut butter and fill ramekins, clean trash cans, bus tubs for bars, and fill ice bins.
• Ensure spills are cleaned up quickly, with as little disturbance to the guest as possible.
• Assist server, when possible, with food delivery, removing used tableware between courses, and providing tableware for next course, especially with large parties and during peak periods.
• Thank guests as they are leaving.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Qualifications

• Prior restaurant experience preferred.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must have a great personality, desire to serve guests, and enjoy working as part of a team.
• Must be able to work in a standing position for long periods of time (up to 8 hours)
• Must be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.
• Must maintain a neat, clean and well‑groomed appearance per TGA standards.
• Must follow safety procedures closely.
• Must be able to work on holidays and/or weekends.

The Global Ambassador is an Equal Opportunity & E-Verify Employer. Proof of eligibility to work in the United States is required.