Members Clubhouse Server

Martin Resorts, Inc.; Napa, Northern (CA, KY); Hybrid; USD 19,000 - 27,000; Full time

Job summary

SVR Management II LLC is seeking a Clubhouse Server at The Members Clubhouse in Napa, CA. The role focuses on delivering attentive service to guests and members, handling orders, payments, and upselling food and beverages to enhance guest experiences.

Flexibility for long hours is expected, with emphasis on maintaining presentation, uniform standards, and knowledge of menus and specials. Equal opportunity employer under CA law.

Qualifications

• Previous serving experience required.
• California certification: Responsible Beverage Service and Food Handlers Certification required.

Responsibilities

• Serve guests and members with food and beverage requirements in an attentive, courteous, and efficient manner.
• Take orders, process payments, and upsell items to guests/members.
• Maintain clean, stocked dining areas and proper uniform appearance.

Skills

Serving experience

Guest service

Job description

SALARY RANGE - This position pays Minimum Wage $16.90/hour, plus Gratuity and tips. The Members Clubhouse Server is responsible for providing the highest quality of service to guests/members in an attentive, courteous, and efficient manner. The individual is also responsible for receiving and delivering guests/members orders and collecting payment.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Be familiar with the organization of the Clubhouse both indoor and outdoor.
• Have a thorough knowledge of menus and current specials.
• Service guests and members with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• Breakdown trays of soiled dishes and linen in the designated areas.
• Answer the telephone according to standards.
• Consistently upsell food, beverage and promotional items to guests/members.
• Receive and deliver food and beverage orders and collect payment.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Previous serving experience is a must.
• In compliance with California laws, Responsible Beverage Service and Food Handlers Certification are required.

Working Conditions and Schedule

• Flexible and long hours sometimes required.
• Medium Work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to stand during entire shift.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.