Member Wellness & Recovery Lead

Eosfitness; Bradenton (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Daily Pay

401(k) + Company matching

Health, dental, vision

Education programs

Employee referral program

Job summary

EōS Fitness in Bradenton, FL seeks a highly motivated Wellness & Recovery Specialist to support Refresh & Recovery amenities, enforce safety protocols, and deliver a superior member experience.

Responsibilities include maintaining cleanliness and organization of amenities, identifying equipment issues, assisting front desk staff, and ensuring fair access to all facilities. CPR certification required within 30 days; weekend/evening hours may be needed.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• The ability and willingness to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass Background Check.
• And, of course, someone who embraces our Core Values!

Responsibilities

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Skills

Customer service

Communication

Interpersonal skills

CPR/AED certification

Weekend/evenings availability

Job description

EōS Fitness in Bradenton, FL seeks a highly motivated Wellness & Recovery Specialist to support Refresh & Recovery amenities, enforce safety protocols, and deliver a superior member experience.

Responsibilities include maintaining cleanliness and organization of amenities, identifying equipment issues, assisting front desk staff, and ensuring fair access to all facilities. CPR certification required within 30 days; weekend/evening hours may be needed.