Member Upgrade Sales

Outdoor Adventures Inc; Russellville (MI); On-site; USD 38,000 - 60,000; Full time

Job summary

Outdoor Adventures is seeking a motivated, customer-focused Member Upgrade Sales professional to join our Davison, MI team. You will engage with existing members and promote upgrades that enhance value and experience.

The ideal candidate has sales experience, superb communication, and a customer-first mindset. You will work with marketing and customer service to hit targets and grow member loyalty.

Qualifications

• Proven experience in sales, preferably in membership or subscription-based services.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to build rapport quickly.
• Goal-driven with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• Proficient with CRM software and Microsoft Office Suite.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Contact existing members to discuss membership benefits and upgrade options.
• Identify opportunities to increase member satisfaction and retention through upgrades.
• Provide detailed information about membership tiers, pricing, and exclusive offers.
• Maintain accurate records of member interactions and sales activities.
• Collaborate with the marketing and customer service teams to align sales strategies.
• Meet or exceed monthly sales targets and contribute to overall team goals.
• Handle member inquiries and resolve any concerns related to membership upgrades.

Skills

Sales experience

Communication

Customer service

Teamwork

CRM software

MS Office

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

It's an exciting time at Outdoor Adventures as we continue to grow and make strides to becoming one of the top membership camping companies in the nation.

As Outdoor Adventures continues to grow, our initial philosophy and what we were founded on still prevail: We care about people, our communities, families and our employees. Our best-in-class customer service, resorts and amenities provide peace of mind for our customers as they travel with their family and loved ones.We pride ourselves on providing our campers an exceptional camping and customer service experience.

We have been committed to providing fun and unique outdoor experiences for families to create memories for over 25 years and we are committed to continuing this for another 25 years and beyond. We hope you’ll consider joining our team, and we look forward to discussing any open opportunities!

Location: Davison, MI

Job Id:2191

# of Openings:0

Job Description

We are seeking a motivated and customer-focused Member Upgrade Sales professional to join our team in Davison, MI. The ideal candidate will be responsible for engaging with existing members, understanding their needs, and promoting membership upgrades that enhance their experience and value.

Responsibilities

• Contact existing members to discuss membership benefits and upgrade options.
• Identify opportunities to increase member satisfaction and retention through upgrades.
• Provide detailed information about membership tiers, pricing, and exclusive offers.
• Maintain accurate records of member interactions and sales activities.
• Collaborate with the marketing and customer service teams to align sales strategies.
• Meet or exceed monthly sales targets and contribute to overall team goals.
• Handle member inquiries and resolve any concerns related to membership upgrades.

Qualifications

• Proven experience in sales, preferably in membership or subscription-based services.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with the ability to build rapport quickly.
• Goal-driven with a track record of meeting or exceeding sales targets.
• Ability to work independently and as part of a team.
• Proficient with CRM software and Microsoft Office Suite.
• High school diploma or equivalent; college degree preferred.