Member Support Specialist - Financial Services

CU*Answers; Grand Rapids (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

CU*Answers is seeking a Contact Center Specialist to assist credit union members with account questions, online banking support, and system conversions. You’ll help solve problems, provide friendly service, and protect member privacy while working with a trusted team.

Responsibilities include handling calls, guiding members through changes, outbound information sharing, occasional collections support, and contributing to process improvements.

Qualifications

• High school diploma or equivalent.
• Strong communication and problem-solving abilities.
• Willingness to work flexible hours and be part of a team.

Responsibilities

• Answer incoming calls with account questions and online banking support.
• Assist members during banking system changes with clear guidance.
• Make outbound calls to share information about products and events.
• Occasionally contact past-due accounts and assist in finding solutions.
• Collaborate with team and management to resolve issues and improve processes.
• Maintain confidentiality while delivering a positive customer experience.

Skills

Customer service

Communication

Multitasking

Microsoft Office

Education

High school diploma

Job description

CU*Answers is seeking a Contact Center Specialist to assist credit union members with account questions, online banking support, and system conversions. You’ll help solve problems, provide friendly service, and protect member privacy while working with a trusted team.

Responsibilities include handling calls, guiding members through changes, outbound information sharing, occasional collections support, and contributing to process improvements.