Member Support Specialist – Banking & Loans

BMI Federal Credit Union; Dublin (OH); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) Plan

Paid Time Off & Holidays

Medical, Dental, and Vision Insurance

Wellness Program

Life & Disability Insurance

Educational Assistance

HRA Funds

Employee Assistance Program (EAP)

Job summary

BMI Federal Credit Union in Dublin, OH is seeking a Contact Center Representative 2 to handle member inquiries via phone, email, or chat and to provide helpful information and service excellence. The role emphasizes accurate issue resolution, product knowledge, and confidential handling of information.

The position is full-time with a 40-hour week, Monday–Friday 8am–5pm, rotating Saturdays. BMI FCU offers a benefits package including 401(k), PTO, insurance, and wellness programs.

Qualifications

• High school diploma or equivalent required.
• 1-3 years in a financial institution customer service environment.
• Familiar with banking regulations (BSA/AML, USA Patriot Act, OFAC, Truth in Savings).
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks with accuracy and discretion.

Responsibilities

• Provide first contact via telephone or electronic messaging to build rapport with members.
• Respond to inquiries and resolve issues with accuracy; process requests such as account information, transfers, and payments.
• Identify opportunities to present products and services to members.
• Develop knowledge of all credit union products and services.
• Manage time efficiently to ensure service quality and member satisfaction.
• Verify caller data to prevent disclosure of sensitive information.
• Research and assist with card issues and ACH problems; locate originators.
• Assist managers in operational processes for opening and closing the contact center.
• Follow up on member-related issues as needed.

Skills

Customer service

Banking experience

Communication skills

Teamwork

Microsoft Office

Math skills

Discretion

Regulatory knowledge

Problem solving

Education

High school diploma

Tools

Excel

Job description

BMI Federal Credit Union in Dublin, OH is seeking a Contact Center Representative 2 to handle member inquiries via phone, email, or chat and to provide helpful information and service excellence. The role emphasizes accurate issue resolution, product knowledge, and confidential handling of information.

The position is full-time with a 40-hour week, Monday–Friday 8am–5pm, rotating Saturdays. BMI FCU offers a benefits package including 401(k), PTO, insurance, and wellness programs.