Member Support Specialist

Abnb-Federal-Credit-Union-1; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

11 federal holidays

401(k) matching up to 4%

Disability & life insurance

Tuition reimbursement

Competitive pay

Job summary

ABNB Federal Credit Union is seeking a Contact Center Specialist to support members across online banking message center, chat, email, and phone. You will process requests, open accounts online, and proactively offer products and solutions.

Ideal candidates have 1–3 years of related experience, strong communication, and a customer-first mindset to meet service goals in a fast-paced environment. This position is in-office at our Chesapeake location.

Qualifications

• High school diploma or GED required; college courses preferred.
• 1–3 years of similar or related experience in a contact center or support role.
• Strong written and verbal communication; ability to de-escalate conflicts.

Responsibilities

• Handle inbound/outbound member inquiries via phone, chat, email and online channels.
• Process service requests and online banking actions accurately and efficiently.
• Develop new business opportunities through outbound calls and digital messaging.
• Meet quality and productivity targets and resolve issues per policies.

Skills

Microsoft Office

Customer service

Multitasking

Communication

De-escalation

Technical troubleshooting

Education

High school diploma

Continuing education preferred

Tools

Windows-based equipment

Online banking software

Job description

ABNB Federal Credit Union is seeking a Contact Center Specialist to support members across online banking message center, chat, email, and phone. You will process requests, open accounts online, and proactively offer products and solutions.

Ideal candidates have 1–3 years of related experience, strong communication, and a customer-first mindset to meet service goals in a fast-paced environment. This position is in-office at our Chesapeake location.