Member Support & Marketing Specialist (Remote Options)

Great Lakes Energy; Boyne City (MI); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Wellness program

Life insurance

Parental leave

Training and development

Casual dress code

Remote work program (occasional)

Job summary

Great Lakes Energy is seeking a Member Support / Marketing Representative to deliver exceptional member service while supporting billing, account maintenance, and marketing programs. This role involves assisting members via phone, online, and in-person interactions, resolving billing issues, and promoting energy efficiency initiatives.

As part of a collaborative team, you will help maintain accurate records, process service orders, and support community outreach and marketing activities.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or related experience.
• Experience in office or utility industry preferred.

Responsibilities

• Assist members with billing inquiries and service questions.
• Process service orders and maintain account records.
• Promote marketing and energy efficiency programs.
• Support outage and call center operations.

Skills

Customer service

Microsoft Office

Communication

Problem solving

Time management

Relationship building

Education

High school diploma

Tools

CRM systems

Job description

Great Lakes Energy is seeking a Member Support / Marketing Representative to deliver exceptional member service while supporting billing, account maintenance, and marketing programs. This role involves assisting members via phone, online, and in-person interactions, resolving billing issues, and promoting energy efficiency initiatives.

As part of a collaborative team, you will help maintain accurate records, process service orders, and support community outreach and marketing activities.