Member Success Specialist - Fitness & Service

24 Hour Fitness; Pasadena (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical and dental coverage

401k with match

Free gym membership

Product and personal training discount

Job summary

24 Hour Fitness is seeking a friendly Sales & Service Associate to welcome new members and guide them in starting their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions, while delivering an inclusive and motivating member experience.

The role emphasizes a welcoming check‑in, assisting with onboarding, and providing outstanding service. Availability includes weekdays and weekends, with opportunities to work in Kids' Club where

Qualifications

• Demonstrate authenticity, sincerity, and open‑mindedness.
• Self‑motivated with a passion for helping others and personal growth.
• Strive to excel and maintain a positive attitude.
• Embrace challenges and learn from setbacks.
• Strong service mentality to deliver exceptional member experiences.
• 1 year minimum experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

Responsibilities

• Develop first-name relationships with members, answer questions, resolve concerns, and connect to resources.
• Keep the gym clean, well‑maintained, and safe for members and guests.
• Deliver a welcoming sales and service experience to inspire members toward fitness goals.
• Support onboarding to connect members with fitness offerings and programs.
• If assigned, work in Kids' Club and supervise children, including check‑in/out and safety tasks.

Skills

Authenticity & integrity

Customer service mindset

Relationship-building

Retail or fitness sales experience (1+

CPR and AED certification within 60

Flexible availability

Job description

24 Hour Fitness is seeking a friendly Sales & Service Associate to welcome new members and guide them in starting their fitness journey. You will build genuine relationships by listening to goals and recommending personalized solutions, while delivering an inclusive and motivating member experience.

The role emphasizes a welcoming check‑in, assisting with onboarding, and providing outstanding service. Availability includes weekdays and weekends, with opportunities to work in Kids' Club where