Member Success Specialist: B2B Tech Onboarding

PSA Security Network; Westminster (CO); On-site; USD 52,000 - 68,000; Full time

Job summary

PSA Security Network, based in Westminster, CO, seeks a Customer Success Specialist to support member and customer accounts from onboarding through ongoing engagement. You will respond to inquiries, resolve issues, and guide customers on PSA services and technology offerings.

Day-to-day duties include monitoring satisfaction, gathering feedback, and collaborating with internal teams to improve processes. You will maintain records, prepare basic reports, and contribute to outreach initiatives to

Qualifications

• Strong customer-facing and relationship-building skills.
• Ability to drive customer satisfaction by managing expectations and follow-through.
• Effective written and verbal communication with members, vendors and internal teams.
• Solid analytical skills to interpret customer data and suggest improvements.
• Experience in customer success, account management, or support in B2B/tech environments is beneficial.
• Proficient with CRM tools and standard office software.

Responsibilities

• Respond to inquiries and resolve issues from member and customer accounts.
• Provide guidance on PSA services, programs, and technology offerings.
• Proactively monitor customer satisfaction and gather feedback.
• Collaborate with internal teams to improve processes and service delivery.
• Maintain accurate records in customer systems and prepare basic activity reports.
• Contribute to outreach initiatives that strengthen member relationships.

Skills

Customer relationships

Communication skills

Analytical skills

Organizational skills

Time management

CRM proficiency

Problem solving

Education

High school diploma

Post-secondary in business/communications (plus)

Tools

CRM software

Job description

PSA Security Network, based in Westminster, CO, seeks a Customer Success Specialist to support member and customer accounts from onboarding through ongoing engagement. You will respond to inquiries, resolve issues, and guide customers on PSA services and technology offerings.

Day-to-day duties include monitoring satisfaction, gathering feedback, and collaborating with internal teams to improve processes. You will maintain records, prepare basic reports, and contribute to outreach initiatives to