Member Success & Programs Coordinator

OhioHealth; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

OhioHealth Neuro Wellness Center in Columbus, OH is seeking an administrative professional to support customer service, enrollment, scheduling and billing for CH&F and related programs. You will conduct welcome calls, manage inquiries, process enrollment paperwork, and help ensure smooth day-to-day operations.

The role emphasizes accuracy, data entry, and strong interpersonal skills to deliver high-level service, coordinate tours and events, and support management with reporting and follow-up on

Qualifications

• High School diploma or GED required.
• Strong commitment to high-level customer service and excellent communication.
• Three to five years of face-to-face customer service experience.

Responsibilities

• Manage tours, triages, enrollment scheduling and billing for CH&F programs.
• Maintain marketing databases and conduct follow-up customer calls.
• Coordinate and schedule clinical and retail program services.
• Prepare weekly/monthly management reports.
• Handle customer concerns with effective conflict resolution.

Skills

Customer service

Interpersonal communication

Conflict resolution

Detail oriented

Teamwork

Microsoft Office

Education

High School or GED

Tools

Microsoft Word

Excel

PowerPoint

Access

Job description

OhioHealth Neuro Wellness Center in Columbus, OH is seeking an administrative professional to support customer service, enrollment, scheduling and billing for CH&F and related programs. You will conduct welcome calls, manage inquiries, process enrollment paperwork, and help ensure smooth day-to-day operations.

The role emphasizes accuracy, data entry, and strong interpersonal skills to deliver high-level service, coordinate tours and events, and support management with reporting and follow-up on