Member Success & Growth Manager

Addition Management LLC; New York (NY); On-site; USD 75,000 - 120,000; Full time

Job summary

Addition Management LLC is seeking a Member Services Manager in New York to serve as the primary relationship manager for a portfolio of U.S. members. You will develop structured engagement plans, identify expansion opportunities, and monitor KPIs to prevent churn while leading onboarding and education programs.

The role requires a Bachelor's degree, 5+ years in account management or related fields, and experience with Salesforce or similar CRM tools. Travel of 5–10% may be involved.

Qualifications

• Bachelor’s degree required.
• 5+ years in account management or member services.
• Experience with CRM systems, preferably Salesforce.
• Strong communication and customer-centric mindset.
• Willingness to travel 5–10%.

Responsibilities

• Serve as primary relationship manager for a portfolio of U.S. members.
• Develop engagement plans to support retention and multi-year growth.
• Identify expansion opportunities for digital products, services, and training.
• Monitor engagement KPIs and address risk of churn.
• Lead onboarding for new members and ensure rapid activation.
• Deliver orientation sessions introducing benefits, groups, standards, and education.
• Establish three-year engagement roadmaps for strategic accounts.
• Capture business priorities and translate feedback into insights.
• Collaborate with internal teams to align offerings with member needs.
• Support renewals and expansion with Sales; work with Marketing on communications.

Skills

Account management

Customer engagement

Relationship management

Communication

Problem solving

Education

Bachelor's degree

Tools

SalesForce

CRM software

Job description

Addition Management LLC is seeking a Member Services Manager in New York to serve as the primary relationship manager for a portfolio of U.S. members. You will develop structured engagement plans, identify expansion opportunities, and monitor KPIs to prevent churn while leading onboarding and education programs.

The role requires a Bachelor's degree, 5+ years in account management or related fields, and experience with Salesforce or similar CRM tools. Travel of 5–10% may be involved.