Member Specialist II

AAA Auto Club Enterprises; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health coverage for medical, dental, vision

401(K) saving plans with company match

Tuition assistance

Paid parental leave

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a motivated individual for an entry-level position in Louisville, Kentucky. The ideal candidate will have advanced customer service skills and previous experience in insurance or retail sales. Responsibilities include providing exceptional service to AAA members, developing insurance leads, and performing various administrative duties. The role offers a competitive benefits package including health coverage, a 401(K) plan, tuition assistance, and potential for career advancement within the company.

Qualifications

• Prior experience in insurance, retail sales, or customer service.
• Ability to work overtime including Saturdays.
• Successful completion of background check and drug screening.

Responsibilities

• Provide exceptional service to members regarding insurance policies and billing.
• Develop insurance leads for office sales agents and life specialists.
• Perform routine and advanced duties in support of agents.

Skills

Advanced customer service skills

Excellent communication

Ability to exceed sales goals

Proficiency with Microsoft Office

Education

High school diploma or GED

Job description

Overview

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry level position in our branch network and ideal for candidates interested working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

Responsibilities

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.

Ideal candidate will have

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime including Saturdays
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

Requirements

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Property and Casualty License

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.