Member Specialist

AAA Auto Club Enterprises; Dallas (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health coverage for medical, dental, and vision

401(k) saving plans with company match

Tuition assistance

Paid time off for community volunteer programs

Employee discounts on services and more

Job summary

AAA Auto Club Enterprises in Dallas, Texas is looking for a service-driven professional to join their team in an exciting entry-level position. This role includes training on AAA products and services, providing support to members regarding insurance policies and membership services.

Ideal candidates will possess strong customer service skills, the ability to work overtime, and a high school diploma. The position offers opportunities for advancement, a comprehensive benefits package, and the potential for bonuses.

Qualifications

• Prior experience in insurance, retail sales, banking, or a similar environment.
• Proven ability to exceed assigned sales or service quality goals.
• Adaptability to change and ability to meet deadlines.

Responsibilities

• Provide exceptional service to members and assist them with various inquiries.
• Develop insurance leads for sales agents and specialists.
• Participate in training and achieve individual sales goals.

Skills

Advanced customer service skills

Excellent communication skills

Proficiency with Microsoft Office

Ability to work overtime

Ability to travel locally

Education

High school diploma or GED

Job description

Well Known AAA Brand Products and Service

Excellent Earning Potential

Paid Training

If you are a career-minded, service-driven professional looking to join a fast-paced organization then you have come to the right place. This is an exciting entry-level position in our branch network and ideal for candidates interested in working in a teamwork environment and interfacing with AAA members by providing insurance and membership services support.

In this role you will

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals.
• Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for a competitive benefits package, including paid volunteer time and a pension plan.
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties.
• Perform routine and advanced duties in support of agents and other team members.
• Develop insurance leads for office sales agents and life specialists.
• Be expected to be available during branch hours of operation: Monday through Friday 8:30am – 5:00pm. We are closed weekends and most holidays.

The ideal candidate will have

• Prior experience in insurance, retail sales, banking, or a similar customer service/sales environment.
• Advanced customer service skills.
• Ability to work overtime.
• Ability to travel locally when necessary.
• Proficiency with Microsoft Office basics.
• Proven ability to exceed assigned sales or service quality goals.
• Excellent communication, interpersonal and organizational skills.
• Adaptability to change and ability to meet deadlines.

Requirements

• A high school diploma or GED.
• Successful completion of a background check and drug screening.
• Ability to qualify for a Property and Casualty License.

Remarkable benefits

• Health coverage for medical, dental, and vision.
• 401(k) saving plans with company match and pension.
• Tuition assistance.
• Floating holidays and paid time off for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services and more.

Equal Opportunity Employer

AAA is an Equal Opportunity Employer.

Our organization participates in E-Verify.