Member Specialist Float

Honor Credit Union; South Haven (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with matching

Paid time off

Mileage reimbursement

Volunteer time off

Wellbeing spending account

Discounts on products/services

Job summary

Honor Credit Union is seeking a Floating Member Specialist to cover branches in South Haven and Allegan, with travel to other locations as needed. This full-time role focuses on delivering outstanding member service, handling loans, new accounts, and digital-solution education.

Ideal candidates have a High School diploma, MLO registration, and 1–3 years of related experience, plus strong communication, teamwork, and organizational skills.

Qualifications

• High School diploma or equivalent.
• Must be or become registered as an MLO and have a Nationwide Licensing Number.

Responsibilities

• Provide support to multiple branch locations as business needs require.
• Deliver excellent member service and maintain strong professional relationships.
• Assist members with new loans and products, open and maintain memberships and new accounts, advise on financial solutions.
• Educate members to use digital solutions to enhance their experience.
• Resolve member questions promptly or refer to appropriate teammates.
• Perform miscellaneous duties as required.

Skills

Financial literacy

Communication skills

Teamwork

Policy compliance

Organization

Education

High School diploma or equivalent

MLO registration & Nationwide Licensing Number

Job description

Member Specialist Float - South Haven and Allegan (Full-Time)

This role will cover branches in South Haven and Allegan but may travel to other locations as needed.

ABOUT HONOR

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.

OUR TEAM

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR"

• Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
• The Platinum Rule - Treat others the way they want to be treated.
• Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
• See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
• Reason over Rules - Make decisions that are good for the person and good for Honor.
• Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR

• Serves as a floating Member Specialist by providing support to various branch locations as business needs require.
• Accountable for providing excellent member service and maintaining strong professional relationships.
• Assists members with new loans and products, opening and maintaining memberships and new accounts, advises members on various financial solutions and maintains knowledge on products and services.
• Educates and encourages membership to utilize various digital solutions to enhance overall member experience.
• Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.
• Performs miscellaneous duties as required.

WHAT WE EXPECT FROM YOU

EDUCATION/CERTIFICATION

• High School diploma or equivalent.
• Must be/or become registered as an MLO and have a Nationwide Licensing Number.

EXPERIENCE REQUIRED

• One to three years of similar or related experience, including preparatory experience.
• Cash handling and customer service experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES

• Must have a demonstrated ability to keep finances in order.
• Strong listening, verbal and written communication skills.
• Demonstrated ability to work well in a team environment.
• Demonstrated ability to follow company policies, guidelines and procedures.
• Well organized and able to meet deadlines.

WHAT’S IN IT FOR YOU

Honor has excellent benefits for all full and part time team members. We offer:

• Medical with prescription coverage, Dental, and Vision.
• 401k employer contribution & matching program.
• Incentive eligible.
• Mileage reimbursement.
• Paid time off and paid holidays (including your birthday!).
• Paid community volunteer hours.
• Wellbeing spending account.
• Various discounts on credit union products and services for team members & their families.
• Additional perks included.

ADDITIONAL REQUIREMENTS: This position is subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all loan officers engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. If at any time the credit union determines that your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to register successfully or to maintain a status in good standing under the SAFE Act will affect your eligibility for continued employment and may result in your immediate termination.