Member Specialist

Sam's Club; Latham (NY); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Health benefits: medical, vision, and dental coverage

401(k) and stock purchase plan

Paid time off (PTO) and parental leave

Company-paid education programs

Job summary

Sam's Club in Latham, NY is seeking associates to provide member services, maintain checkout areas, and resolve member issues. The role requires retail experience and comfort with mobile technology.

Employees enjoy comprehensive health, financial benefits, and an hourly wage between $18.00 and $26.00, alongside opportunities like the Live Better U education program.

Qualifications

• Retail experience including operating front-end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Responsibilities

• Provide member service and maintain checkout areas.
• Resolve member issues and concerns.
• Assist members with purchasing decisions.
• Process member purchases according to company policies.
• Conduct safety sweeps and report unsafe situations.

Skills

Retail experience

Experience with mobile retail applications

Tools

Front-end equipment

Job description

Position Summary

Position Summary...

Responsibilities

• Provide member service and maintain checkout, entrance, and exit areas.
• Resolve member issues and concerns, promote Sam's Club products and services, and assist members with purchasing decisions.
• Give guidance and support to members regarding self‑service technology and mobile retail applications.
• Process member purchases—including payments, returns, refunds, and exchanges—according to company policies for various membership and payment types.
• Follow company safety standards, conduct safety sweeps, and report unsafe situations to facility management.
• Properly handle merchandise, zone the area, arrange and organize products, and identify shrink and damage.
• Maintain entrance and exit areas, verify membership cards, review receipts, safeguard Sam's Club assets, and observe potential criminal activity per company policies.
• Maintain paperwork, logs, and documentation; execute emergency response procedures and ensure compliance with security and safety practices.
• Assist with training Member Frontline Services associates on company processes, technology tool functionality, and new program rollouts; provide continuous learning and process improvement opportunities.
• Comply with company policies, procedures, and ethics standards; implement action plans and use the Open Door Policy.
• Manage work assignments and priorities, collaborate with managers, co‑workers, customers, and partners, communicate progress, recommend improvement opportunities, and adapt to change.
• Respect individuals, work as a team, build strong relationships, and communicate with impact, energy, and positivity.
• Act with integrity, maintaining high standards of ethics and compliance and fostering a regenerative company culture.
• Serve customers and members, delivering results with a customer‑first mindset.
• Strive for excellence by learning, taking calculated risks, and supporting others through change.

Minimum Qualifications

• Retail experience including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Benefits & Compensation

• Health benefits: medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company‑paid life insurance.
• Paid time off (PTO) and parental leave; family care leave, bereavement, jury duty, and voting leave. PTO and/or PPOS can be used for vacation, sick leave, holidays, or other purposes. Amount depends on job classification and length of employment and will meet or exceed paid sick leave law requirements where applicable. For information about PTO, see https://one.walmart.com/notices.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Hourly wage range for this position is $18.00 to $26.00*; the actual hourly rate will equal or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid ($0.35–$3.00 per hour) based on schedule, facility, season, or specific work performed.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J.

Primary Location: 579 TROY SCHENECTADY RD, LATHAM, NY 12110-2806, United States of America.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.