Member Specialist

Sam's Club; City of Kingston (NY); On-site; USD 26,174 - 37,195; Full time

Benefits offered by this job

Health benefits: medical, vision, dental coverage

Financial benefits: 401(k), stock purchase, life insurance

Paid time off: PTO, parental leave, family care leave, bereavement

Disability benefits: short-term and long-term

Job summary

Sam's Club in Kingston, NY is seeking diligent associates to provide exceptional member service at the checkout and throughout the store. Responsibilities include assisting with purchases, resolving member issues, and maintaining a safe shopping environment.

This role offers competitive hourly wages ranging from $19 to $27, alongside numerous benefits including health coverage, paid time off, and a company-paid education program.

Qualifications

• Previous retail experience is required, particularly with cash registers.
• Familiarity with mobile retail applications will be beneficial.

Responsibilities

• Maintain checkout, entrance, and exit areas for a safe shopping environment.
• Assist members with purchasing decisions and transactions.
• Handle returns and report unsafe situations.
• Train new associates on processes and technology.

Skills

Retail experience

Operating front-end equipment

Experience with mobile retail applications

Job description

Position Summary

Provide member service, maintain checkout area, resolve member issues, promote Sam's Club products and services, support members on self‑service technology, process purchases, manage payments, returns, refunds, exchanges, and uphold safety standards.

Responsibilities

• Maintain the checkout, entrance, and exit areas, ensuring a safe and organized shopping environment.
• Verify membership cards, acknowledge members, and assist with purchasing decisions.
• Locate and arrange merchandise, identify shrink and damages, and maintain proper merchandising zones.
• Handle merchandise returns, follow proper procedures, and report unsafe situations.
• Assist with member payments, refunds, and exchanges per company policies.
• Execute emergency response procedures, maintain documentation, and report potential security incidents.
• Train new associates on processes, technology, and program rollouts; provide ongoing learning and process improvement opportunities.
• Collaborate with managers, co‑workers, and partners to identify priorities, meet deadlines, communicate progress, and suggest improvement opportunities.

Benefits

• Health benefits: medical, vision, dental coverage.
• Financial benefits: 401(k), stock purchase, life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting.
• Other benefits: short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy reimbursement.

Compensation

The hourly wage range is $19.00 to $27.00, meeting or exceeding the applicable minimum wage. Additional compensation may include premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season, or specific work performed.

Minimum Qualifications

• Retail experience, including operating front‑end equipment (e.g., cash register).
• Experience working with mobile retail applications.

Location

Primary Location: 801 Frank Sottile Blvd, Kingston, NY 12401-1554, United States.

Education Benefit Program

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees for a range of programs.

Eligibility

Eligibility requirements may apply to benefits and may depend on job classification and length of employment.

EEO & Drug‑Free Workplace Statement

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding illegal drugs and alcohol on the job.