Member Solutions Specialist II — Growth & Impact

Copper State Credit Union; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Copper State Credit Union in Phoenix, AZ is hiring a Solutions Specialist II to greet members, process transactions, and promote credit union products with a focus on service and accuracy.

You will handle non-cash transactions, respond to inquiries, and support departments with research and adjustments while maintaining high fraud-alert awareness and security for debit cards and online banking.

Qualifications

• GED or high school education required; some post-secondary education preferred.
• Excellent interpersonal and customer service skills essential.
• Knowledge of consumer banking products and services a plus.
• Ability to multitask in a fast-paced environment with accuracy.

Responsibilities

• Greet and welcome members professionally, handling transactions accurately.
• Promote cross-selling opportunities such as loans, cards, and online banking; meet sales goals.
• Process non-cash transactions including payments, transfers, and wire requests.
• Assist with mail or email transactions when available.
• Provide accurate information on products, policies, and procedures; explain applicable regulations.
• Respond to member inquiries and coordinate with support departments for research and adjustments.
• Review debit card fraud alerts, place holds, replace cards, and secure online banking access.

Skills

Technologically Astute

Results Orientation

A Service Focus

Initiative

Eye for Quality

Flexibility

Education

GED or high school equivalent

Tools

Word

Excel

Mobile apps

Job description

Copper State Credit Union in Phoenix, AZ is hiring a Solutions Specialist II to greet members, process transactions, and promote credit union products with a focus on service and accuracy.

You will handle non-cash transactions, respond to inquiries, and support departments with research and adjustments while maintaining high fraud-alert awareness and security for debit cards and online banking.