Member Solutions & Lending Specialist

Credit Union of Georgia; Canton (GA); On-site; USD 35,000 - 60,000; Full time

Job summary

Credit Union of Georgia is seeking a talented Member Solutions Officer to support members and deliver top-tier service. The role focuses on consumer loan products, cross-selling, and resolving inquiries with accuracy.

This position requires a minimum of 1 year in member solutions or lending, with a preference for 5+ years of overall experience. A high school diploma is required; a college degree is preferred.

Qualifications

• Minimum 1 year of experience in member solutions or customer service.
• At least 1 year of experience in bank or credit union lending.
• 5+ years of professional work experience preferred.
• All employees must complete annual training modules including cyber security and compliance.

Responsibilities

• Deliver exceptional member service by upholding brand standards and the journEASE experience.
• Assist members with account inquiries, requests, and complaints, including openings.
• Process loan applications with supporting documents accurately.
• Identify lending opportunities by reviewing member credit reports.
• Meet or exceed branch loan production goals and cross-sell products.
• Support branch operations, including opening/closing procedures.
• Maintain knowledge of policies and regulatory requirements and compliance.
• Build strong member relationships through cross-selling.
• Complete required compliance and training within timeframes.
• Perform other duties as assigned.

Skills

Customer service

Banking lending

Financial services

Education

High school diploma or GED

College degree preferred

Job description

Credit Union of Georgia is seeking a talented Member Solutions Officer to support members and deliver top-tier service. The role focuses on consumer loan products, cross-selling, and resolving inquiries with accuracy.

This position requires a minimum of 1 year in member solutions or lending, with a preference for 5+ years of overall experience. A high school diploma is required; a college degree is preferred.