Member Solutions Specialist

Sikorsky Financial Credit Union, Inc.; Stratford (CT); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Paid time off and holidays

Tuition reimbursement

Job summary

Sikorsky Credit Union is seeking a Member Solutions Specialist to assist members by phone, email, chat, and secure message, delivering positive service experiences that build trust and loyalty. You’ll help with account inquiries, transactions, online banking, bill pay, and mobile banking, using technology to educate members on credit union products and solutions while adhering to regulatory guidelines.

Join a team that values service, teamwork, integrity and responsibility, with competitive pay

Qualifications

• Experience in customer service within a financial institution preferred.
• Strong communication and interpersonal skills.
• Familiarity with Microsoft Office and standard banking software.

Responsibilities

• Provides exceptional verbal and written communication to ensure member satisfaction.
• Processes transactions and researches inquiries per guidelines for comprehensive responses.
• Assists members with online banking, bill pay, and mobile banking; educates on Credit Union products.

Skills

Customer service

Financial services

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Why Join the Sikorsky Credit Union Team?

Sikorsky Credit Union has been named the #1 Credit Union in Connecticut for 7 years in a row. We are one of the largest credit unions in the state, with over $1 billion in assets, and we continue to grow!

If you are passionate about helping people achieve their financial goals and want to make a difference in the local community, we want to hear from you! We are looking for talented people to help us improve the banking experience for our valued members.

Working at Sikorsky Credit Union has its benefits. You’ll enjoy an awesome work-life balance, competitive pay, and an excellent benefits package that includes generous paid time off, paid holidays, medical/dental/vision coverage, company-paid life and long-term disability insurance, supplemental insurance plan options, 401(k) plan with company match, tuition reimbursement and more! Please check out the details below to learn more about this position.

General Summary

The Member Solutions Specialist is responsible for offering solutions to members by phone, email, chat, and secure message. The Member Solutions Specialist utilizes technology to help members with account inquiries, maintenance, account issues, or concerns, ensuring all interactions are positive service experiences.

Key Essential Responsibilities

• Provides exceptional and professional verbal and written communication skills to ensure member satisfaction.
• Accurately processes transactions for members. Research member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided.
• Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved.
• Utilizes technology to educate members on Credit Union products and solutions based on the member’s specific needs.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the credit union’s core values of Service, Teamwork, Integrity and Responsibility.
• Keeps abreast of industry developments including, but not limited to changes in regulations and technology.
• Ensures adherence to company policies and procedures and banking/credit union regulations.
• Performs additional duties as required.

Essential Skills, Knowledge and Requirements

• High school diploma or equivalent required. Some college coursework in a business-related discipline preferred.
• Minimum of 1 year of customer service experience in a financial institution or bank is preferred.
• Knowledge of state and federal regulatory compliance requirements.
• Excellent communication, interpersonal, customer service, analytical and organizational skills with keen attention to detail.
• Familiarity with Microsoft Office.

Sikorsky Credit Union is an equal opportunity employer that is proud of its commitment to diversity and inclusion. Therefore, we welcome applicants from all communities, including age, color, ethnicity, familial or marital status, gender identity or expression, language, national origin, physical or mental disability, military or veteran status, race, religion, sexual orientation, and socioeconomic background.