Member Solutions Banker: Build Financial Health

Patelco; Dublin (CA); On-site; USD 60,000 - 66,000; Full time

Benefits offered by this job

Exceptional Medical, Dental, Vision, &

Life Insurance benefits

401(k) with 3% Safe Harbor and 5% EMSR

Discounts on loan products

Tuition reimbursement

On‑the‑job training

Internal transfer opportunities

Employee volunteer program

Job summary

Patelco Credit Union, a not-for-profit financial institution serving Northern California, seeks a Personal Banker (Member Solutions Specialist) to elevate member experience by delivering exceptional service and guiding members through accounts, loans, and financial products.

The role emphasizes being a trusted advisor, conducting interviews to reveal needs, and offering suitable products while ensuring regulatory compliance and adherence to procedures. Some evenings and Saturdays may be required.

Qualifications

• Minimum 3-5 years of prior experience as a teller and personal banker.
• Maintain eligibility for NMLS, Medallion, and Notary certifications.
• Excellent verbal, written, and social communication skills.
• Ability to be professional and understanding in all interactions.
• Willing and able to be flexible and adapt to changing job requirements.
• Ability to operate as a self-starter with strong organizational skills.
• Passion for providing exceptional service, Integrity, and Resourcefulness.
• Eagerness to learn and a drive for continuous improvement.
• Savvy with PCs, email, and proficient in all Microsoft Office suite of products.
• Some evenings and Saturdays are required.
• Must be willing to travel.
• Bachelor's degree in business, Finance, or associated field preferred.

Responsibilities

• Offer best-in-class service to our members through prompt, efficient, courteous, and professional interactions.
• Serve as a subject matter expert in our products and services offerings, new accounts, and consumer lending processes.
• Assist members with complex financial transactions and accounts and ensure their needs are met through proactive follow‑up and resolution.
• Build our members’ financial health through conducting thorough consumer loans, home loans, and new account interviews using available tools to uncover financial needs and submit applications as needed.
• Advise our members in the areas of debt management, credit advancement, mortgages, and overall financial well‑being.
• Engage members in an in‑depth financial health evaluation using available tools to recommend and open appropriate products and services.
• Support community relationships on an as‑needed basis.
• Adopt new and existing tools that will enhance the member experience and consultation process.
• Advocate member adoption of new technology, campaigns, promotions, and digital products.
• Partner with our internal experts to recommend products and services to our members so they can achieve financial freedom.
• Be a resource to train new and existing team members as needed.
• Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti‑Money Laundering compliance) and Patelco Credit Union's policies and procedures.
• Assess risk associated with your business processes and identifying control deficiencies to drive the company compliance and risk mindset and business performance.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

PC proficiency

Microsoft Office

Education

Bachelor's degree in business, Finance, or related field

Tools

NMLS eligibility

Medallion certification

Notary eligibility

Job description

Patelco Credit Union, a not-for-profit financial institution serving Northern California, seeks a Personal Banker (Member Solutions Specialist) to elevate member experience by delivering exceptional service and guiding members through accounts, loans, and financial products.

The role emphasizes being a trusted advisor, conducting interviews to reveal needs, and offering suitable products while ensuring regulatory compliance and adherence to procedures. Some evenings and Saturdays may be required.