Member Services & Travel Benefits Specialist

American Airlines; Tulsa (OK); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Job summary

American Airlines Credit Union is hiring a Member Services role in which you will open new accounts, process deposits and loans, and provide exceptional service to members. You will travel to various branch locations, support teammates, and ensure security and accuracy in all transactions.

Strong cash handling, sales, and in-person work are required. Minimum qualifications include a high school diploma or GED, reliable transportation, and the ability to work in-person at branches.

Qualifications

• High school diploma or GED.
• Must have reliable transportation.
• Must be able to work in-person at assigned branch location.
• Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months.
• Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwriting experience.

Responsibilities

• Open new accounts, sell and process Credit Union services for new and existing members.
• Post deposits and process loan payments.
• Process various monetary transactions and maintain account information.
• Perform Notary Services as required.
• Create and promote positive name recognition for the Credit Union.
• Work with branch/department managers and leverage cross-selling opportunities.
• Research member inquiries and provide solutions as required in a timely manner.
• Maintain awareness of all branch functions and duties to provide proper support and coverage at all times.
• Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations.
• Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization.
• Travel to various branch locations nationally to provide coverage.
• May work a rotating Saturday schedule, depending on job location.
• Perform other duties as assigned.
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work, and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Skills

Cash handling

Customer service

Sales

Microsoft Office

Education

High school diploma or GED

Job description

American Airlines Credit Union is hiring a Member Services role in which you will open new accounts, process deposits and loans, and provide exceptional service to members. You will travel to various branch locations, support teammates, and ensure security and accuracy in all transactions.

Strong cash handling, sales, and in-person work are required. Minimum qualifications include a high school diploma or GED, reliable transportation, and the ability to work in-person at branches.