Member Services Team Lead - Retail Frontend

Sam's East, Inc.; Newington (CT); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Employee discounts

Live Better U education program

Job summary

Walmart in Newington, CT is seeking a front-end supervisor to assist management with duties, assign tasks, train associates, and guide member service approaches to resolve issues in line with company guidelines.

You will drive membership sales, process memberships and upgrades, and support customers with purchases, keeping aisles stocked and checkout operations smooth. This role emphasizes teamwork and integrity within a fast-paced retail environment.

Qualifications

• 6 months retail experience including operating front-end equipment (cash register) and 6 months customer service experience.
• Must be 18 years of age or older.
• Preferred: supervising front-end team experience.

Responsibilities

• Assist management with supervision of associates and recruiting, scheduling, coaching and evaluating performance.
• Provide members with information on memberships, programs and benefits, process memberships and upgrades, and promote renewals.
• Assist members with purchases, locate merchandise, and support checkout and pickup services.

Skills

Retail experience

Customer service

Front-end supervision

Tools

Cash register

Point of sale system

Job description

Walmart in Newington, CT is seeking a front-end supervisor to assist management with duties, assign tasks, train associates, and guide member service approaches to resolve issues in line with company guidelines.

You will drive membership sales, process memberships and upgrades, and support customers with purchases, keeping aisles stocked and checkout operations smooth. This role emphasizes teamwork and integrity within a fast-paced retail environment.