Member Services Team Lead

Sam's Club; Clearwater (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Life insurance

Paid time off

Job summary

Sam's Club in Clearwater, FL is hiring for a retail operations role focused on supervising associates, improving member service, and assisting with membership and checkout processes. You will guide associates on service approaches and ensure timely handling of transactions and returns.

The role emphasizes teamwork, integrity, and delivering a great member experience in a fast-paced store environment.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older

Responsibilities

• Assist management with supervision of associates in assigned area
• Provide direction and guidance to associates on member service approaches
• Promote membership and assist with memberships upgrades and credit accounts
• Ensure club operates efficiently with cash handling, returns, and merchandising tasks

Skills

Customer service

Cash handling

Front-end equipment

Team leadership

Tools

Cash register

Job description

Sam's Club in Clearwater, FL is hiring for a retail operations role focused on supervising associates, improving member service, and assisting with membership and checkout processes. You will guide associates on service approaches and ensure timely handling of transactions and returns.

The role emphasizes teamwork, integrity, and delivering a great member experience in a fast-paced store environment.