Member Services Supervisor - Lead Growth & Member Experience

Crunch Fitness, Primetime Fitness LLC; New Albany (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health insurance

Free gym membership

Job summary

Crunch Fitness, Primetime Fitness LLC is hiring a Member Services Supervisor for an in-person role in New Albany, Indiana. You will manage club operations, lead staff, and drive member enrollments while maintaining service standards and facility cleanliness.

The role offers $12.00 per hour with a monthly bonus. Prior customer service and management experience are preferred for this full-time position in a fast-growing fitness environment.

Qualifications

• Customer service experience preferred.
• Management experience preferred.
• Must be a United States citizen.

Responsibilities

• Demonstrate knowledge of club SOPs and policies.
• Communicate and implement club policies to staff.
• Encourage teamwork and productivity.
• Make sound decisions as needed.
• Generate appointments through referrals, networking, and outreach.
• Follow up on prospects and enroll them in memberships.
• Promote membership services and Dot Fit products.
• Maintain records using Crunch Fitness VFP master systems.
• Conduct daily facility walks to ensure cleanliness.

Skills

Customer service

Management

Job description

Crunch Fitness, Primetime Fitness LLC is hiring a Member Services Supervisor for an in-person role in New Albany, Indiana. You will manage club operations, lead staff, and drive member enrollments while maintaining service standards and facility cleanliness.

The role offers $12.00 per hour with a monthly bonus. Prior customer service and management experience are preferred for this full-time position in a fast-growing fitness environment.