Member Services Associate — Part-Time, Impact & Growth

Theuniversityunion; Spring (TX); On-site; USD 17,000 - 19,000; Part time

Job summary

YMCA of Greater Houston is seeking a part-time Member Services Associate to provide service and information to current and prospective members through positive communication. This role supports membership sales, inquiries, and program information at the front desk and over the phone.

The successful candidate will promote the YMCA's core values, enroll new members, process applications, and help guests connect with classes and programs while delivering friendly, efficient service in person and on

Qualifications

• CPR/AED and First Aid certifications due within 30 days of hire.
• Minimum age 16 years old.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes YMCA core values in all activities.
• Answers inquiries and provides information on membership and programs.
• Provides prompt and courteous customer service to members and guests.
• Builds relationships with members and helps connect them with the Y.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Sells memberships and assists with tours and inquiries.
• Implements procedures for the Membership Department and adheres to policies.

Skills

Interpersonal skills

Problem solving

Customer service experience

Diversity awareness

Basic computer knowledge

Job description

YMCA of Greater Houston is seeking a part-time Member Services Associate to provide service and information to current and prospective members through positive communication. This role supports membership sales, inquiries, and program information at the front desk and over the phone.

The successful candidate will promote the YMCA's core values, enroll new members, process applications, and help guests connect with classes and programs while delivering friendly, efficient service in person and on