Member Services Specialist Part Time

Cornerstone Clubs; Solebury Township (PA); On-site; USD 17,000 - 22,000; Part time

Job summary

Cornerstone Clubs in New Hope, PA, seeks a part-time Member Services Specialist to join its front desk team. Seasoned in fitness or wellness is a plus, with weekend/evening availability and willingness to cover other shifts as needed. This year-round role offers potential to move to full-time.

You will greet members, answer questions about memberships and classes, process enrollments, handle POS tasks, and provide tours while delivering friendly, professional service in a busy studio environment.

Qualifications

• Experience with membership programs.
• Experience with CRM software.
• Must be confident, outgoing, positive.
• Excellent communicator.
• Comfortable on the phone and in front of people.
• Passion for fitness, health, and wellness.

Responsibilities

• Creating an outstanding customer service experience.
• Greeting members and answering questions about memberships or classes.
• Being reliable and on time.
• Answering telephones and corresponding with members.
• In-processing members and entering information into the computer system.
• Multi-tasking with a positive customer service attitude.
• Handling POS tasks including enrollments, scheduling, and class registrations.
• Giving facility tours.
• Assisting in prospecting/lead processes and quality checking memberships & paperwork.
• Maintaining accuracy in paperwork and data entry; general housekeeping tasks.

Skills

Customer service

Communication

Phone skills

Problem solving

Time management

Tools

CRM software

Point of Sale system

Job description

Cornerstone Clubs, premier Health and Wellness Facility in Central Bucks County, is looking for a part-time Member Services Specialist to work at our front desk in our New Hope location. This position must be available to work weekends, evenings, and weekday afternoon shifts. This is a year round position with potential to move to full time.

**Not accessible by public transportation.

Responsibilities:

• Creating an outstanding customer service experience
• Greeting members in a friendly manner and answering any questions about membership or classes
• Must be reliable and on time.
• Answering telephones and corresponding with members.
• In-processing members and accurately entering information into the computer system
• Must be able to multi-task and maintain a positive customer service attitude at all times
• Must have excellent computer skills, data entry for new member enrollments, scheduling services, registering for classes, ringing up point of sale services.
• Give facility tours.
• Assisting in prospect and lead processes, and Quality checking memberships and paperwork.
• Attention to detail, especially on paperwork and entering information into the computer system
• Any other tasks as needed including sweeping floors, keeping areas neat, making follow-up calls to members and prospective members, reports, filing, etc.

What we are looking for:

• Highly organized and strong problem-solving skills
• Experience with membership programs
• Experience with CRM software
• Must be confident, outgoing, positive
• Must be an excellent communicator
• Comfortable being on the phone and in front of people
• Must have a passion for fitness, health, and wellness

Physical Requirements

Stand entire shift (from 4-8 hours per day). Bending, stooping, climbing, squatting and reaching below knees and overhead for up to 2 hours per shift.