Member Services Representative

North Mississippi Health Services; Eupora (MS); On-site; USD 21,000 - 30,000; Full time

Job summary

North Mississippi Health Services is seeking a customer-focused professional to support front desk operations, member enrollment, and information on memberships.

The role includes handling phone inquiries, coordinating appointments, and delivering excellent service to members and guests, in a caring team environment.

Duties also cover POS transactions, program details, and assisting with child care and pro shop operations as requested.

Qualifications

• Customer service excellence for members and guests.
• Experience handling inquiries and front desk responsibilities.
• Ability to enroll members and explain membership options.
• Familiarity with POS transactions and program information.

Responsibilities

• Ensures excellent customer services with members, community members, staffs, and guests.
• Performs front desk operations and child care attendant as requested.
• Answers and responds to incoming telephone calls and inquiries.
• Performs all related new member responsibilities.
• Performs point of sale and pro shop operation.
• Schedules new member enrollment appointments.
• Provides information on all special programs for individual and corporate memberships.

Skills

Customer service

Front desk operations

Telephone inquiries

Membership information

Tools

POS system

Job description

Posting Description

At North Mississippi Health Services, our mission is to “continuously improve the health of the people of our region.” We aim to “provide the best patient and family-centered care and health services in America.” We believe that fulfilling our mission and vision calls us to embrace the best people who form incredible connections with our patients and families.

We take pride in celebrating everything that makes you unique—your talents, perspectives, and passions. At North Mississippi Health Services, we believe in connecting your passion with a purpose. You know what connected feels like when you are part of our team.

What Connects You

Customer Service

• Ensures excellent customer services
• Fulfills responsibilities in a caring manner with members, community members, staffs, and guests

Office Operations

• Performs front desk operations and child care attendant as requested.
• Answers and responds to incoming telephone calls and inquiries.
• Performs all related new member responsibilities.
• Performs point of sale and pro shop operation.
• Schedules new member enrollment appointments

Marketing

• Responsible for providing information on all special programs for individual and corporate memberships.
• Accountable for providing information on individual and corporate memberships.