Member Services Specialist: Elevate Gym Member Experience

Excel Fitness; Fayetteville (AR); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Fayetteville, AR is seeking team players to maintain a clean, safe gym environment while delivering strong member service. You will interact with members, handle basic transactions, and promote a welcoming atmosphere during your shift.

The role requires standing for long periods, excellent communication, and familiarity with the Planet Fitness app. Training and CPR/AED certifications are prerequisites as noted in the job description.

Qualifications

• Must have strong communication and customer service skills.
• Ability to work in a team and handle multiple tasks.
• Familiar with Microsoft Office and basic computer skills.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.

Skills

Communication

Teamwork

Customer service

Microsoft Office

Excel proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

POS system

Job description

Excel Fitness in Fayetteville, AR is seeking team players to maintain a clean, safe gym environment while delivering strong member service. You will interact with members, handle basic transactions, and promote a welcoming atmosphere during your shift.

The role requires standing for long periods, excellent communication, and familiarity with the Planet Fitness app. Training and CPR/AED certifications are prerequisites as noted in the job description.