Member Services Specialist | Banking & Solutions

Navy Federal Credit Union; Garner (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Navy Federal Credit Union in Garner, NC is seeking a member services professional to provide basic counseling on available banking products and services. The role includes assisting members with opening and maintaining deposit accounts, loans, and other financial products while following regulatory requirements.

You will support a team, research and resolve simple account discrepancies, identify cross-sell opportunities, process routine transactions, and ensure secure handling of cash and

Qualifications

• Experience building effective relationships with members.
• Strong research, analytical, and problem-solving skills.
• Able to work independently and in a team.
• Maintains composure in high-production environments.
• Able to navigate multiple systems and adapt to evolving technologies.
• Sound judgment and ability to make informed decisions.
• Willingness to support change initiatives.
• Strong verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & problem solving

Independent & team work

Composure under pressure

System navigation

Sound judgment

Adaptability to change

Communication skills

Job description

Navy Federal Credit Union in Garner, NC is seeking a member services professional to provide basic counseling on available banking products and services. The role includes assisting members with opening and maintaining deposit accounts, loans, and other financial products while following regulatory requirements.

You will support a team, research and resolve simple account discrepancies, identify cross-sell opportunities, process routine transactions, and ensure secure handling of cash and