Member Services Specialist – Banking & Cross-Sell

TruWest Credit Union; Austin (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Holiday pay

Job summary

TruWest Credit Union in Austin, TX is seeking a Teller II to assist members with deposits, withdrawals and service questions, open new accounts, and process loan applications. You’ll manage cash balances, balance a cash drawer, and provide accurate, friendly service throughout the member experience.

Starting pay is $20.04/hr, with final pay dependent on experience and qualifications. This role emphasizes sales, referrals to investment products, and knowledge of TruWest products.

Qualifications

• Education: High School diploma or better.
• Experience: Minimum of one year Teller II or related sales experience in a financial institution.

Responsibilities

• Assist members with deposits, withdrawals, and service questions.
• Open new accounts and process loan applications.
• Balance cash drawer and manage lobby traffic; provide personalized service.
• Sell deposits/loan products and refer to investment/mortgage products.

Skills

Sales experience

Customer service

Verbal communication

Written communication

Mathematical calculations

Education

High school diploma

Tools

TruWest computer system

Lobby Tracker

Job description

TruWest Credit Union in Austin, TX is seeking a Teller II to assist members with deposits, withdrawals and service questions, open new accounts, and process loan applications. You’ll manage cash balances, balance a cash drawer, and provide accurate, friendly service throughout the member experience.

Starting pay is $20.04/hr, with final pay dependent on experience and qualifications. This role emphasizes sales, referrals to investment products, and knowledge of TruWest products.