Member Services Specialist (Banking & Accounts)

Navy Federal Credit Union; Virginia Beach (VA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

TalentQuest referral program

Job summary

Navy Federal Credit Union in Virginia Beach, VA, is seeking a member-focused banking professional to provide product guidance and support to members and prospective members. You will perform moderately complex platform banking functions under supervision while building confidence and independence in the role.

The role emphasizes relationship-building, regulatory compliance, and collaboration with team members as you handle deposits, loans, and everyday transactions.

Qualifications

• Experience building relationships through rapport and trust.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and within a team.
• Ability to stay composed in a high-volume, evolving environment.
• Comfort navigating multiple systems and new technologies.
• Good judgment and decision-making under pressure.
• Willingness to adapt to change initiatives.
• Clear verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Cross-sell products and strengthen member relationships through education.
• Understand and comply with applicable regulations.
• Support team by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments handling is proper.
• Process routine transactions: deposits, withdrawals, payments, check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research and problem solving

Independent and team work

Adaptability to changing environment

Verbal and written communication

Job description

Navy Federal Credit Union in Virginia Beach, VA, is seeking a member-focused banking professional to provide product guidance and support to members and prospective members. You will perform moderately complex platform banking functions under supervision while building confidence and independence in the role.

The role emphasizes relationship-building, regulatory compliance, and collaboration with team members as you handle deposits, loans, and everyday transactions.