Member Services Specialist

First Community Credit Union; Jamestown (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

11 paid federal holidays

401k match

Fully paid single medical, dental and视

Vision coverage

Job summary

First Community Credit Union welcomes applicants for a front-line Member Services role. You will greet members, assist with their financial needs, and maintain a welcoming lobby environment. You will handle account information with precision and uphold FCCU's reputation for friendly, professional service.

The position emphasizes accurate communication, teamwork, and a proactive approach to helping members achieve their financial goals in a community-focused credit union setting.

Qualifications

• High school diploma or GED.
• 6 months of customer service experience.
• Preferred experience with a multi-telephone system.
• Competitive team player with a positive attitude.
• Ability to communicate, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Responsibilities

• Provide unsurpassed customer service to members and maintain community trust.
• Greet members in person, on the telephone, or by email and nurture relationships as you serve financial needs.
• Maintain a professional, organized lobby environment and signage upkeep.
• Update and manage member account information with accuracy and timely follow-up.
• Be the face of FCCU, projecting a positive image to current and prospective members.

Skills

Customer service

Communication

Relationship building

Detail-oriented

Adaptable

Team player

Education

High school diploma or GED

Tools

Multi-telephone system

Job description

First Community Credit Union welcomes applicants for a front-line Member Services role. You will greet members, assist with their financial needs, and maintain a welcoming lobby environment. You will handle account information with precision and uphold FCCU's reputation for friendly, professional service.

The position emphasizes accurate communication, teamwork, and a proactive approach to helping members achieve their financial goals in a community-focused credit union setting.