Member Services Specialist

Safe Harbor Marinas, LLC; Emeryville (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Safe Harbor Marinas, LLC in Emeryville, CA is seeking a friendly Member Services Specialist to greet members, answer questions, assist with reservations, and collect payments at the front desk. A high school diploma and prior customer service experience are preferred.

You will join a team of marina professionals, support daily operations, and help ensure a welcoming, smoothly run facility. SHM offers full benefits including 401(k), PTO and holidays, plus opportunities to grow in a fast-paced

Qualifications

• High school diploma or equivalent is required.
• Prior customer service experience is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Assist members with inquiries and reservations via phone, email, and in person.
• Process payments and reconcile daily cash/credit transactions.
• Provide information on marina products and services and maintain positive relationships with members.

Skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

• Location 3310 Powell Street,Emeryville, CA, 94608,United States
• Base Pay $24.00 - $26.00 / Hour
• Job Category Member Services Specialist, Marina, Hospitality
• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Phone [phone]

Description

Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced marina professionals. In addition, SHM offers eligible employees benefits such as:

• Full Benefits Package Including 401(k) Plan
• Orthodontic Coverage
• Paid Time Off
• Paid Holidays
• Fertility Assistance
• Paid Uniforms
• Boating Discounts

The Member Service Specialist is responsible for assisting members with their immediate needs. This may include, but not limited to, giving information on the facility, marina tours, products and services, assisting with reservations, and collecting payments.

Essential Duties and Responsibilities

• Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
• Responding to member questions and needs via phone, email and in person
• Dealing with conflict effectively, courteously, and tactfully
• Accepting and reconciling daily cash, credit and check payments, and following up with past due balances and insurances
• Routine administrative tasks including office leasing
• Provide information on marina products and services
• Available to work overtime when required
• Other duties as assigned by Manager

Safety and Environmental Responsibilities

• Follow SHM Safety and Environmental rules and complete required related training
• Wear proper personal protective equipment as required for the task or work area
• Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

• High school diploma or equivalent preferred
• Previous customer service experience preferred
• Proficient in Microsoft Office
• Ability to sit for long periods of time
• Ability to lift 10 pounds
• Any skills considered standard that a Member Services Specialist should possess

Minimum Soft Skill Qualifications

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously with fellow teammates and members
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Gladly provides responsive, and high level of service to our teammates and members
• Eagerly puts forth the extra effort to accomplish duties
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional disclosures available at https://shmarinas.com/hr-disclosures/ . #marinacareers